-
September 2023 by Carol Alvarado-Fox
Had a great time shopping for a new mattress. Lara was wonderful and patient with us. She spent a lot of time with us to make sure we picked the right mattress for the right fit. Tom was great too. Everyone was so helpful and knowledgeable. I will definitely shop there again and refer all my family and friends to them. Great experience, thank you.
-
September 2023 by Emily Bunner
Thomas was a very professional and informative rep. He did not pressure me, but allowed me to try many, and end up making my own mind. I already recommended him to family members.
-
August 2023 by Joe Linville
Darien was outstanding! We ended up purchasing 2 twin XL mattresses and four pillows. I would highly recommend Mattress Firm in N. Olmsted.
-
August 2023 by Catherine Saunders
The gentleman that helped us was wonderfulHe answered everyone of our questions and told the truth about when are order would be readyMost furniture and mattress stores lie about stock and delivery timeBut this guy was right on scheduleJob well done Mattress Firm
-
August 2023 by Roger Schroth
Darien was our salesman and was extremely helpful and made our buying experience as easy and painless as possible (even while they were extremely short staffed ) thank you again !!
-
July 2023 by Sarah Slagle
Lara was very helpful and helped us get all of the discounts we could. Sale mattress, discount on the mattress pad and teacher discount! Highly recommend
-
June 2023 by Jennifer Aquino
Our sales person was amazing. She guided us to the right mattress and good price point for us and got the job done under 30 minutes. She was very knowledgeable and kind. Definitely will go again. Our kids loved her.
-
June 2023 by Aberdeen Sabo
Clinton helped me and my family so much! Unexpectedly, we had not anticipated needing a new bed for my mom. On a holiday weekend he went above and beyond and my dad and I got a very stressful shopping trip handled way faster than we thought possible. It was also way more helpful to work and decide in person vs online- thank you for your amazing attitude and professionalism, Clinton!!
-
June 2023 by Marcus Perez
Thomas was great! It's so refreshing to work with a professional vs. a salesman pushing a product. Appreciate the level of care and attention to detail, and it's not what I expected.
-
June 2023 by Dana Neumann
They helped us pick out a fantastic mattress. The delivery was wonderful. They were on time, super efficient, and very friendly.
-
June 2023 by Rachel Welch
Lara did an amazing job helping with picking out a mattress and base! She was very knowledgeable of each brand and checkout was a breeze!
-
April 2023 by Callie Scott
I’m such a huge fan of this business! Lara and Clinton (North Olmsted location) went out of their way to help us find exactly what we needed. They were very patient and kind, really listened to our needs, answered all of our questions (even did some research to help provide information that they didn’t know off the top of their heads), and were never pushy. Clinton was super nice and gave us plenty of time to ponder all of the information on our own without making us feel rushed. I even went back for a second purchase; Lara remembered me right away, and provided the same excellent service shown during my initial visit. On top of it all, we were able to take advantage of an awesome sale-great prices for exactly what we needed! Thank you!
-
April 2023 by WCR ADMIN
My wife and I had an EXCELLENT experience here with Lara purchasing a new mattress for our anniversary. Lara greeted us immediately with a smile, was so knowledgeable about each line and product, and gave us the right balance of injecting assistance and stepping away to let us discuss. She was professional, personable, and patient as we took about 2.5 hours to make our final decision. The store offers a great selection without being too overwhelming, and we ended up going with a Tempur-Pedic. We are thrilled with our choice and grateful to Lara for her superb assistance with the process.
-
April 2023 by Amy Sanfilippo
We entered the store 20 minutes before close and the manager promptly helped us, located our mattress at another store and arrange for pickup all within the same night. Excellent customer service!
-
April 2023 by Karen Zauner
I went in with my 12 year old to look for a mattress for him. I was expecting to be persuaded to purchase something ridiculously expensive, but Mark knew my price range without even telling him. The whole experience took less than 15 minutes. Mark is a no pressure, down to earth salesman and I will make all my future mattress purchases here. Thank you!
