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“Went to the store for the first time on December 9th, 2025. The customer service was fantastic. I’ve been a CPAP user for almost 20 years and needed to update some equipment. The service I received was absolutely excellent. -The best I’ve ever received!! They explained all of the equipment, how it works, updated my mask and was able to answer every single question. I highly recommend this store for all your CPAP supplies.”
“Great service! Rocking Mobility did a fantastic job fitting my mom for her new rollator. They were patient and helped her find one that suits her needs perfectly. They have a ton of options in stock and Marsha adjusted it to my mom‘s height and showed her all the features. She even got to pick the color. They have accessories too! It was a great experience and Mom was very pleased!”
“The funding specialist worked continuously for quite sometime to get my son approved for a special air mattress that he desperately needed, Thank you Theresa Bartlome
C. Hurst”
“All the staff were pleasant, professional and knowledgeable. However, I felt rushed through my appointment. They did NOT tell they could have billed my Medicare or direct me to a Medicare hearing aid provider.
I will report this to Medicare!!”
“Marvelous company. Extremely helpful. Knowledgable about their products. Excellent customer service skills. Very conscientious following up with order. Recommend to anyone in need of medical equipment. Delivery man was a delight.”
“This company was recently acquired by another larger and more established national firm ... one with an industry reputation as having the "Gold Standard" for customer service and provider outreach.”
“Christy K. is the most professional NPL rep that I have dealt with. She is informed and responsive to all of our needs, is prompt and fair. Christy is genuinely the nicest person to deal with in respects to our wheelchair needs. I will always use NPL and specifically request to work with Christy again.”
“I get anxious talking to people on the phone but It is always a breeze and such a pleasure talking to the staff. When I can’t find my daughters baby formula anywhere else they usually always have it. I am grateful for this place.”
“They ship faster than Amazon! Super nice employees and professional, courteous and caring! Been purchasing from them over 20 years! Life savers! I use a digital pad on a nerve damaged finger and my Mom on a toe.”
“Great care - really helpful when we were in a hurry looking for knee braces. Drug Mart only had a limited selection of cheap braces but we found a great arthritis knee brace.”
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“Service Representative George deserves to be recognized for his compassionate, knowledgeable, and personable approach. Simply put, it's evident that George aligns with the mission of his position. There's something in his soul built for explaining complicated scary stuff in a super cool and disarming way. I'll check back once I've assessed his dragon training skills (George, if you're reading, you get it!). God forbid you ever find yourself in a similar situation, you'd be lucky to have someone like George there to show you the ropes. Thank you for everything!”