PetSmart is the world’s largest pet supply and services retailer, offering a wide range of products for various pets, including dogs, cats, birds, fish, reptiles, and small animals. With over 10,000 products available both in-store and online, PetSmart meets diverse pet needs. Customers appreciate the convenience of online shopping with the option for local pickup within two hours. Selected locations also provide services such as dog training, grooming, boarding, and adoption. While many customers report positive experiences with boarding and grooming services, some have expressed concerns. Complaints include lost items and specific grooming instructions not being followed, leading to disappointment. Customers have also noted the limited selection of certain items, such as pond supplies, and observed issues with the condition of fish in tanks. Overall, PetSmart is recognized for its helpful staff and variety of services, making it a popular choice for pet owners. However, there are areas for improvement, particularly in service consistency and product availability.
We've had a good experience boarding our dog here. I do recommend adding a bath. Otherwise, they come home needing a bath from playing with other dogs. They check for fleas and will require bathing if they have fleas before playing with other dogs.
July 2024
Great dog trainer, friendly groomers, and awesome doggy Hotel Staff
May 2024
Placed store pick up easy efficient friendly store personnel
