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February 2024 by Delilah
Always have a positive experience w grooming, hotel, and store staff
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February 2024 by A Grady
I used to take my dog to another location until one day my dog got prickly burrs all over him on a Sunday. This was the only location with availability for grooming, and I am so glad I did! You don't know that people tolerate your pet until you visit a location where all s the staff adore yours! My pup gets so much love and positive energy that I started taking him back. The drive there is not an inconvenience when I know he's getting quality care. Thank you!
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February 2024 by Rachel Schneider Welsh
We called and verified information thoroughly beforehand. Refused to take our dog because they “couldn’t tell when shots expired” even though it clearly started 1year and we were within the 1 year. Ruined a lot of my child’s birthday plans and caused extreme chaos as we were hours away from home stranded with our dog. We are currently PetSmart clients and so disappointed with our experience here.
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February 2024 by Denise Sweat
We will only take Lilly to Sydney @ the North Olmsted PetSmart for her nails. She gets so excited!! Today our nails were painted purple (puppy safe polish only)
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February 2024 by Doms Mom
All the groomers have done an exceptional job except for Ashley. Twice she has buzzed my dog with no need and my dog has cuts all over. I will go to a private place from now on. My dog was bleeding the first night and two weeks later she has scabs all over her body. I feel like my dog has been mistreated the way she has been acting. My dog has not been "matted" so I'm not sure why this groomer shaves all their clients when the other groomers take the time to brush and dry. Like I said, been doing there for years and all the groomers are great except for Ashley. Won't go back. This groomer is lazy and doesn't like animals. She is always in a bad mood.
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January 2024 by Kathy Tarrant
Not case discount on canned food.
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January 2024 by Susan Lovett
Friendly staff!! Appreciated.
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December 2023 by M B
Can't find staff half the time and when you ask a question on a product you always get im not sure.
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December 2023 by Naeem. Ahmad Saleh falastine nabali
First time I went to this place I like it and. Good service and good employees
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November 2023 by Paco Magsaysay
Quite a big store for pet related items… had several kinds of dog muzzle I needed to purchase. Great selection!
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October 2023 by Lynda Taylor
Brittany did a great job with my dog and he's scared to death of every body.
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July 2023 by Charlie Mersinas
It's a great place, but we didn't like all the pride bull malarky!
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June 2023 by Tracie Saunders
Friendly, knowledgeable staff. A great selection for many types of critter friends. This location also has a doggy day care.
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May 2023 by Traci Weisenberger
Customer service has been great everytime I have been here. And their grooming staff is so friendly and great with out puppy
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May 2023 by Jonathan Fergus
They didn’t feed our dog. Our dog spent 2 days/2 nights at the PetSmart location north Olmsted. We provided food enough for 3 meals and they only fed her once (she was returned to us with 2 of her meals). When we called in, the associates tried to pin it on us by saying the instructions were the issue. Not okay.
