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February 2024 by Ken Francis
I was with spectrum til their rates got to high so I changed companies. Spectrum was going through the neighborhood and talked me into going back with them. Said I would have the same price for two years. That lasted about six months. Got my bill this month and it was higher. Their word isn't worth the paper it is written on.
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February 2024 by Dr. Laurna Mater
Trustable company. For internet high speed
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February 2024 by Mohamed Bouguerra
I got my internet from spectrum and 2 phones for and my wife. For a year I will pay for one phone service and the second for free. After years paying page plus $60 now I'm paying only $30 for both phones. The internet streaming also is excellent .
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December 2023 by RBR Inc
Took a friend there to get help installing a SIM card in their new phone.The associate was great. He patiently listened to my problem, took a look at the SIM I'd been sent, asked for the phone, then... popped it right in.While there he also activated the new phone without my needing to ask.He could have made me feel stupid as there really was no problem to begin with, but instead he was polite and attentive.I am not a Spectrum customer, and not really a fan of cable companies in general, but this experience went a long way in changing my opinion.For what it's worth the associate's name was WILL.Well done Will!!!
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December 2023 by Tyler Mika
Bryan Keating Was my technician and did a great job. Gave me advice for whatever I asked! 5 stars
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December 2023 by Mae Baker
I walked in to sign in and I was waited on immediately. Very pleasant and professional.
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November 2023 by Carla Gold
Just added Internet (XUMO), Phone, Mobile to the TV package and will be saving $1200.00/year! Mobile service is good (no dropped calls as some have thought would happen) and XUMO internet working just fine. Service was very good!
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October 2023 by L Telzrow
David, the store professional was fantastic! He was thorough and very knowledgeable in his presentation concerning services, professional, patient, answered all of my questions, and had excellent follow through. I highly recommend him and will do so to all of my friends.Mark was also extremely helpful! Also professional and very tech savvy in every way!!!Come to the North Olmsted store and you will find out for yourself.
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October 2023 by Susan Lenhard
David dushkoff and James Kukis are the best part of spectrum. They have been so helpful in my joining spectrum and the problems I have had. Since I have access to this store I am going to switch to spectrum mobile in the next month or so. Please get more staff like them.
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October 2023 by Kaylan “Kay” Bellomy
Horrible service and cable without rain. Just prices not satisfied as it goes. Smart whatsoever do not recommend.
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September 2023 by Austin Hess
After dealing with the bad service at the Elyria Branch. I made my way to this branch, and James (the worker that helped me) guided & assisted me on getting a new phone.Under an hour he helped transfer my data, and provide me what I needed to get done. If you want great service, and easy explanation, come to this store.
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September 2023 by Rena Boo
Did a switch over for my dad and stepmom from tmobile and wasnt a quick easy task transferring the phones to my account with spectrum. But the woman who helped us got my parents right together right down to transfering all their information from the old phones to the new and making sure they were good to go .
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September 2023 by Michael gill
Very friendly and knowledgeable staff. Answered all my questions and taught me a few things about my phone.
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August 2023 by Geoff Levenberg
The staff at this location is great. My internet service is very reliable. The only reason for the three instead of five star is simply the price. $260/month for TV with no extras and not the top tier internet speed is ridiculous. My adult kids are pushing me every month to cut the cord. Another increase in price and might have to.
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August 2023 by Chris Ortman
While not a particular fan of my internet service from Spectrum, there is no denying that my recent experience in this store was exactly what I needed. My router was old and started to fail; simply walked into this location with my device and was greeted with phenomenal customer service by Mark F! Simple, easy and fast replacement of my equipment. No muss, no fuss. Thanks Mark!
