-
January 2024 by Sam Jablonski
Get your car serviced somewhere else. Westside Toyota turned a routine service into a nightmare and sent me off in a car that was unsafe to drive. I rarely write reviews but had such a terrible experience getting my Highlander serviced here that this review is well deserved.I came in for a routine 5k mile service and transmission fluid flush. Right off the bat the receptionist attempted to upcharge my service $50+ over what I had quoted over the phone in advance.Upon receiving my vehicle back, steering was erratic, jerking me violently on turns and almost putting me into the curb leaving the dealership. In addition, my tire pressure light was now on. I turned the car around and brought it back to Westside Toyota. It took them over 4 hours to resolve these 2 issues, and halfway through the receptionist had the nerve to hand me a bill for the broken tire pressure sensor (the reason for the new warning light), claiming it somehow broke between them returning my keys and me pulling out of the dealer. Steve the maintenance manager was responsive, agreed to replace the sensor his techs broke, and got my new steering issue resolved.I returned the car the following day to have my sensor replacement done. After driving home I realized the tire in which the sensor had been replaced was not seated correctly and had dropped from 35 to 19psi in just 6 hours (wasn't able to get my phone out fast enough at the tire pump so the attached picture shows 21psi). See the attached picture of soap bubbles around the rim. A leak this severe is dangerous to leave a car's weight on so late that evening I changed to my spare tire in my driveway in below freezing temperatures. Westside Toyota owned up to this mistake and made an attempt to fix the leak. This improved the issue, but I still had to take the car back to my local mechanic to completely resolve it.This entire process involved 8+ hours of sitting in the service waiting room plus several hours more on the phone and changing my tire. The service department is incredibly difficult to get a hold of and, while they were resolving the tire leak, I had to call 9 times to get in contact with someone who knew what was going on with my car.I still have not been made whole by Westside Toyota as I ended up paying out of pocket for my local mechanic to fix their lackluster tire job. The quality of work, level of integrity, and respect for the customer in this service department is abysmal and I urge you to take your vehicle somewhere else.
-
January 2024 by S B
We drove 6.5 hours for a specific car and Kyle was extremely helpful and made the transaction quick & smooth! Thank you for being willing to work with us and getting us on our way!
-
January 2024 by Collette Foss
Most of my life, my cars were either bought out right, or I had to go to a buy here pay here… I always knew the day I qualified for a loan, I would drive the three hours to give myBusiness to Westside Toyota. They meet you where you’re at financially, thoroughly discuss the paperwork, and treat you like family every time you walk through their doors. Buying a car is not stressful when you have staff that tend to your purchase with professionalism and quickness. I love my Toyota Camry! Thank you Westside!
-
January 2024 by Jimmy Thomas
What a great car buying experience! I had been in the market for a while trying to find something to fit my budget and my needs. I came across a used Mazda and inquired.Owain C. got me set up for a test drive that day! We talked about features and benefits (everything we talked about lined up with the research I had done).I waited a couple days to do some budgeting then went back in ready to purchase. We settled on a price then Owain and his team went to work. Got all the paperwork done and we were out the door! Everything with the car is as he described and I am very pleased.That night I realized I forgot my parking pass in my old car that I traded in. Amber T. Was able to track it down for me and I was able to pick it up the next day!All around great people to work with in buying a new or used car!
-
January 2024 by Edwin Liu
Had a great experience working the team on a remote purchase of a unique car. With many moving parts to coordinate from across the country, Courtney was very helpful and accommodating at each step and gave me the confidence to fly in and drive back to San Diego.
-
January 2024 by Paul Cecil
John, was a great salesman! We had a previous experience with him because our daughter bought a car from him 6 months ago and we really liked him then…..we requested him this time and he did not disappoint! John is very friendly and personable! He is so knowledgeable about the cars and the whole process! We could tell that he had our best interest at heart and not only did he want to get us in a car but he wanted to make sure we got the car that we wanted! He did everything he could possibly do to get the deal done. In the end we left there happy with the best deal we could possibly get and the experience was made so much better by John’s caring expertise! We highly recommend him to anyone who is looking for a new Toyota and we will never go anywhere else because of John Madera! We give him two thumbs up and a big 5 star rating! So if you’re looking for a new car and want a very pleasant experience go see John Madera at Westside Toyota….Thank you John…sincerely Paul & Debra Cecil
-
December 2023 by Julie Chaya
John Madera was extremely knowledgeable and provided the best car buying experience I've ever had. Loved working with John! Ron and Jason we're also just as awesome and wonderful to work with. Excellent service, top notch vehicle selections/availability/care, and a very enjoyable/comfortable atmosphere. Highly recommend Westside Toyota to anyone looking for their next car!
-
November 2023 by goodamnesia
I have not had a more pleasant Automotive buying experience than I had today with Kevin Dunn at Westside Toyota. I did not expect such honesty from a Dealership. Needless to say this was truly refreshing as I typically buy from private individuals who know their vehicle’s maintenance history in detail. Mr. Dunn gave me that same experience. He took the time to explore & explain the vehicle in detail while it sat up on a lift. His general depth of knowledge tells me he’s a car guy, not a salesman. Definitely not your typical Dealership. Kudos on the rest of your staff like Bob Murray as well. Westside Toyota is a game changer.
-
November 2023 by Marcelo Teixeira
I am from Virginia and bought my car online, since the beginning I was very well treated by Maria and later Michael, they assisted me very well, very honest, made videos of the car, transmitting credibility. Finally deal was done. Book my flight and hotel, Michael made a good surprise coming to pick me up with my new car, giving me the opportunity to test drive on our way to the dealer. Once there everything happened as expected. Very happy to make business with this team. Thanks you for the great experience. Driving back to VA!
-
October 2023 by Liz K
I was very pleased with my sales person Sarah from Westside Toyota. I have had a challenging week because I had to procure a vehicle due to a crash that I was in with an uninsured motorist. I was still injured exhausted and stressed and just needed to be done. And they met with my negotiations and did everything they could to expedite everything. They were kind and thorough. And I really appreciated it. They gave it wonderful detailing and cleaned it up and added the hubcaps because it was a new vehicle. They did a great job. And I really appreciated the efforts of my sales person.
-
October 2023 by JANWELLA TANTAN'N
My Experience at the Westside Toyota dealership in Ohio was incredibly wonderful,welcoming the stuff was very Helpful. Specifically our salesman "Owain " he's the best I would definitely recommend anyone to that dealership. My wife and I had a wonderful experience and we will highly recommend anyone to go see himself.
-
October 2023 by Nelson Morales
I just wanted to share our great experience at Westside Toyota. Our salesperson was Ashley Nelich. She did an excellent job with us. She and her team helped us through the process. They all made purchasing a vehicle a very easy process. They took their time to explain everything and accommodated all our requests.
-
September 2023 by Jackelyn Lee
Courtney was absolutely AMAZING to work with. I have bought several cars at several dealerships in my lifetime and nobody was as great as her. She made the whole process smooth, efficient, and easy. Thanks again. I am so happy I found Courtney and the team at Westside Toyota!!
-
September 2023 by Krisha Mae Ramos
Got my dream car less than a month ago. Tyler and Matt made the process really quick and easy for a first time buyer like me. They helped me out to close the deal without any problems and got my RAV4 in less than a week. I highly recommend this efficient and reliable team!
-
September 2023 by Z0mbi3 B4g3lz
Sales personnel were very friendly although not very flexible with the buyer. They did a great job of helping set up the app and all the radio functionality, walking you through the controls on the car etc. All in all it was a good experience.
