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January 2024 by ashly king
First off before walking out the door with the keys I asked if I needed it extended if I could call and ask for it to be extended. They said yes. I said without extra payment needed at the time? They said yes. So when time comes they ask me for payment or to return the truck. There was a snow storm there was nothing I could do. Couldn't drive on the roads like I had planned. Secondly I said I wasn't sure where I was going to be able to drop off the truck then you and that was fine too at the time then they want to charge me a $192.00 drop off fee for taking it to the wrong location. No wonder they said it wasn't an issue to drop it off else where bc they know they about to charge out of pocket. Some people need to be able to pay once they get their pay and return the truck. Moving is already stressful enough that's why being able to pay the 19.98 or whatever it is upfront is great. But these people who you have working for you have no knowledge of anything. You get told one thing from one person and another from another. I even compared receipts from mine with a friend and its like yall make up what you want to charge at that time.
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December 2023 by Hodge Podge
Usually the service is top notch but one evening recently I went 15 mins before closing & the doors were locked! I looked and I see an employee counting down the register. My opinion, if you have posted hours you MUST stick to them. If you want to close early then change the hours!
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July 2023 by Natasha Flesher
Super slow, pickup was over 30 minutes late, just stood in line with others waiting even longer before us. Thought it would be easier to pick up through a larger place but I won't be doing this again. Wish I had read the reviews before renting.
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January 2023 by Mohammed Gharabat
If you are picking up a uhaul from this location make sure you have 45 min extra time. Very slow process checking people in even though if you have an online reservation the staff either don’t know how to do it or something else. This my second time picking up a truck from this location and same exact process. VERY VERY SLOW.
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December 2020 by Amanda Nihiser
Needed a truck last minute and they were available, fast, friendly and great prices.
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September 2019 by Samuel DeJoy
Most of the negative reviews have been removed. I should have believed them. Kathleen in the store was very nice and helpful. She answered all my questions and set us up for a truck, everything explained very well. I leave the store thinking I'm all set. Then a random call from a uhaul rep. They don't have a truck now, unless I want to wait till a day I didn't plan on needing it. No other solutions offered just take it on another day or leave it. It's a very poorly run business. I'd recommend Penske, I had a much better experience with them. Dump Uhaul!!!
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July 2019 by Kathy
Site needs to make people aware that U-Haul is INSIDE of Ace Hardware! We were going in circles and caught a glimpse of U-Haul trucks in the back of Ace!! Conor was very patient and truly helpful...THANKS CONOR!
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May 2018 by Arvind Shenoy
Great staff
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June 2017 by Jamison Peebles
Great service. Took about half an hour
