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February 2024 by Ryan Pavlas
Came in to upgrade my iPhone, ran into some troubles but Hunter and the manager (didn’t get the managers name) but they were both super helpful in resolving our issues and getting my mom and I upgraded. Definitely stop by and Hunter will get you all squared away. He was awesome!
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February 2024 by Lauren Matras
All of a sudden my phone would not accept the android pattern I set. I started getting locked out at intervals of 5, 10, 15+ minutes after attempts to open my phone with the pattern, although I still had access via fingerprint.After calling samsung, they told me I'd need to factory reset my phone. Well in order to do that I had to enter the pattern, thus locking me out for 30 minutes. Verizon couldn't do anything over the phone and neither could Samsung. I couldn't get ahold of anyone working at a Verizon store to confirm they'd be able to fix my phone.I went into a store in middleburg heights where the manager there made my situation worse and she told me she was unable to help me further, locking my phone for 60 minutes.So I traveled home and called Verizon customer service once again to ask about corporate stores. I asked about best buy helping me since I got my phone there. I was told best buy could absolutely not help and the corporate store would for sure help me.So I go to the corporate store. I had to explain this situation twice. The manager, I believe his name is eric, told me to stop being "rude" on a few occasions. I was never rude. I simply explained what was going on in a direct way. Clearly I'm annoyed after all I have been through. Do not confuse annoyance with rudeness. I have been patient. I have been kind. I have been understanding.I stood in the store and cried while they made me do the pattern again thus locking me out for TWO HOURS. The manager was entirely unhelpful and would also iterate that "we didn't do this to your phone!" Well I know you didn't and neither did I!I left again with my phone bricked. I took a chance on best buy and they fixed my phone in 5 minutes.I am EXTREMELY disappointed in Verizon and Samsung for not doing the most they could do to help me. The manager at this location should have known what to do. It seems it was a choice of his to send me away without help because I was so "rude" for being annoyed with the company I pay monthly for doing the opposite of helping me and only making my situation worse, leaving me with no options.We've been customers with Verizon for over 20 years. I don't understand why I wasn't helped to the fullest extent and I was sent away with a phone that was locked for 2 hours. I don't understand why best buy fixed my phone in 5 minutes yet Eric could not.
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February 2024 by Bill Elliott
Liz and Curtis were on point great service
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January 2024 by Marshall Marler
the crew at verizon is great whenever I feel like i’m at my dumbest. Luke and Curtis help me out and break everything down in the greatest way possible. Def go to these guys with your problem
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December 2023 by Emily Fritz
TERRIBLE.There were 6 or 7 associates there when we got there. We needed phones before we traveled because mine had died and wasn't working at all. Instead of getting us new phones, the associate that "took care of us" said they were feeling sick, dizzy, and nauseous then sat very close to me.The associate only wanted to sell us the internet.The associates were talking inappropriately& disrespectful.The associate gave us their number, then refused to answer all of our questions.They would disappear for 15 minutes at a time, make us sign lengthy paperwork (only regarding the internet). The associate never ordered our phones. They were totally incompetent. We should have never went to this store. 4 people were in the store when we tried to check on our phones Tuesday before we left, and they were again rude and disrespectful, more concerned talking about one of them moving to a different state, than with our questions. We found out then that our associate NEVER ordered our phones. We traveled to my small (blip on the map) hometown in PA and they got us hooked up in about an hour with no problem, uploaded everything, and fixed everything except cancelling this useless internet program. I would suggest you find a true Verizon store owned run by people who are professional and not wearing polos, and sweatpants. The associate in my hometown said those stores are not held to the highest of standards, as Verizon expects. This store and its associates should be ashamed of themselves.There getting a 1 because that is the lowest score they can be given. I would suggest going to a different Verizon store that is NOT this one. The headache this store caused us should be rectified before another person comes in there with a phone emergency and leaves with a useless internet service!
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December 2023 by D Vance
Everyone was helpful friendly and knowledgeable. I got the situation resolved and felt like a weight had been lifted. This location is a Corp Store, not just a retail store. So whatever you need, they can handle it, and you leave satisfied. I'm glad I went to that location.
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November 2023 by Natasha Morales
I came in to get a new phone for my mom while I was in town beacuse Best Buy didnt have it. I was scammed!!! They told me to get a new line get a free phone and bill will be cheaper. Nope! More money and another line for nooooo reason. ? Then they tell you they will waive activation but don't tell you there is a $29.99 fee to set it up new phone. This will be my last contract with Verizon! I'm so disappointed in the lack of trust from this provider. I was robbed and I do not like this feeling!!! If I could i would leave no ?
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October 2023 by Jason Davis
I’ve never seen sales staff move so slow in my life . The host would exaggerate wait times just to see people leave even when the store was nearly empty. They talked us out of buying a new phone with a lot of wasted time. Save yourself some exaggeration and pick a different location !
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September 2023 by M Russell
After having been sent there from another location who said they had two of the phones I was looking for they: told me they had none, that I could go to another, couldn’t be bothered to even look through their own system to see if that one had any, and flat refused to call and confirm.Any store that can’t be bothered to keep their inventory in order much less extend themselves to make a phone call isn’t worth a thin dime of our money.
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September 2023 by Wendy White
Worse scam artist ever!!! DO NOT GO!!!They tell you lies to get new lines and tell you that you’ll have an up charge if you don’t switch plans! Do not go, do all customer service over the phone , even the customer service 800 number at Verizon says their stores are scam artist poor used car salesmen .have to go back tomorrow to delete the new line and get my bill back to normal. Time is the most valuable thing and they know how to waste it and try to waste your money. Seriously horrible scam artist!Always always call Verizon’s customer service directly to make any changes.They changed our plan and then also didn’t look into details that we had a credit on 3 lines for a trade in device that we were going to lose with the new plan they put us on. Today is sept 13th and thankfully we got an update from Verizon via email and I called and got the 3 lines changed back to original plan.Do everything through customer service phone line to Verizon. If you need a new phone they can ship it to you, it’s worth the wait. The actual Verizon customer service knows best.
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August 2023 by Duke Ensell
Needed a few things in a hurry. The staff got me exactly what I needed and fast.
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August 2023 by Roger Dennis
needed broken phone shield replaced but they did not have any in their inventory
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June 2023 by Hannah Tolliver
They cannot help you in the store with anything but sales. On the phone they are hardly any better. If you get lucky, you can have someone good help you, but that’s few and far between.
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May 2023 by Teresa Phillips
I waited for approximately 30 minutes to have my phone checked because I have ad's breaking and a round cylinder wheel popping up while I am online..I was charged $25.00 and nothing has changed.
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May 2023 by ADogg Thumbs up
Never a long wait if any and always treated well by staff. Always leave happy and satisfied with results
