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July 2025 by Amy
The storage manger is wonderful. Ms sander always goes above and beyond for her customers. Very respectful and friendly. 10/10
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July 2025 by Carolynn W
Mrs Sanders is AMAZING. This lovely lady helped me and my sister with all our questions quick and easy. Not only did she go above and beyond for us but she is very professional as well.
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July 2025 by Shayla Thomas
Had a great experience with Rayneil over the holiday weekend. Knowledgeable and confident while assisting me. Had a few good laughs while taking care of business.
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June 2025 by megan hsu
The service I received was unacceptable. I reserved a truck online, did all the online check-in and got my key, but the dashboard said the tire pressure was low. I informed a worker there and he disappeared into the garage for ten minutes to get the tire pump, only to inform me that it was broken. We went back inside to see if there was another truck available, but was told there wasn’t. He told me to wait one second then left for 20 minutes, came back and didn’t say anything. Meanwhile, a lady came in to ask if there were any trucks available. The other worker said yes and gave her multiple size options. Well remember I was told that there weren’t any trucks available? So I cancelled my reservation and went to another U-Haul location where I was able to get a truck within 20 minutes.
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June 2025 by Halle Danforth
Mostly rude staff except for 2 ladies
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June 2025 by Brittany Williams
This has been the best experience. I have been having a hard time transitioning to next stage of life having to up and move to another place. However, all the people working from London to another woman with Locs being so nice. It cost nothing to be kind. These people here have been amazing. I hope you both see this!
Thank you so much from the bottom of my heart! 🥹
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April 2025 by Michelle Franca
Kept my entire home possessions at this facility for 7 months and returned recently to finish my move out of state. Everything was safe and secure and just as I left it. This is a nice Uhaul facility. I had lived in the Cleveland area for about 6 years and used them for truck rentals prior to the unit rental. The staff is professional, polite and helpful. The facility is clean, sanitary and well taken care of. The GM and his crew clearly care about their work.
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April 2025 by Daly Vaughn
Went to fill Propane tanks for outdoor heaters for a party. No way to call to talk to someone from the store ahead of time. No information on website about the propane system being inoperable or the facility not being staffed to support customers wanting to use this service. Arrived and was told no one could do that here. Asked for back up locations and they said no place nearby does it. A quick google search later: I went to Tractor Supply in Solon which was not too far. My customer experience was night and day to this one. I will not be back to this location for any of their services.
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March 2025 by Daniel DeCost
Fantastic location. Plenty of vehicles available. Polite friendly staff.
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July 2024 by Above Average Auto Removal LLC
Customer service is terrible. The employees are very slow. That place needs help bad.
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July 2024 by Tierre Coleman
There was a female worker with purple braids walking back and forth who had a terrible attitude and TERRIBLE CUSTOMER SERVICE. Her response to everything was “Im off the clock” well how about you point me someone that can help although I just watched you help 3 different people. All though the guys at the front were very helpful I will never use this location again and will be leaving Google review thanks to YOUR employee purple braids.
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July 2024 by Willenna Borom
I moved out of my storage unit on 6/29/2024 and I took pictures to show that the unit was clean and my lock was removed. I haven’t heard from anyone until now saying that my move out date was on 7/10/2024 which is incorrect. Also the gas gauge wasn’t where they said it would be but I replaced the gas that I used and I haven’t heard anything about that either
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July 2024 by demetrius talton
Female worker named Michelle hung up on me because she had a line and couldn't check my reservation but further more my wife wanted to kill because of the lack of respect so sad
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April 2024 by Tony Torres
I'm not even a customer. Came to deliver for u box. I seen them give the key to a customer and let him go look for the truck. Now for u box. She called him the guy been hiding. Like u got one job. Unload a box. Been ringing all the door bells knocking on all the doors. And I'm still sitting even after she called the guy. Very poor staff here
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February 2024 by Christine Donofrio
Great customer service and easy to make reservations. The staff was professional and both times at check in and check out it was a seamless process. Highly recommend!
