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April 2024 by Branden Schlick
This place is the worst Dunkin on the planet. Rude staff with attitude all the time. Walk in to grab a couple dozen of doughnuts for a customer and was told "you should order them ahead!", it takes less than a minute to pick out 24 doughnuts. I had to wait nearly 15 minutes. The staff is incompetent, lazy, and impossible to work with even for basic orders. I go out of my way to go anywhere else for coffee or doughnuts now. Stay away from this place.
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April 2024 by Joseph Provoznik
The frozen mocha I got yesterday had spoiled milk in it.
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April 2024 by Shelby Best
I ordered a breakfast empanada at 7 am. They told me they didn’t have this BREAKFAST item prepared yet. At 7 am. This is baffling. They regularly screw up my coffee order. Just this was the final straw.Honestly just go to Starbucks that is super close or just go try Scooters. Both have better coffee, anyway.
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March 2024 by TheBachelor Pad
First, I wanna start by saying, Tesla, the store manager, is by far, the most tragic person to walk the face of the planet. Not only did she give my buddy head in the bathroom, while she was on shift, but she also, treats her employees like garbage who actually do their job. There's a male manager there, didn't catch his name, Lucas, Logan or something close, who likes to verbally and mentally abuse the female crew members, as well as shouldering into women, when hes walking by them, and treats them all like he's in command of them, without doing his own work. He's a lazy slob. I went in for my usual frozen coffee and watched him lean up against the counter on his phone, and command someone else to do something, and had his own playlist on the speakers so loud nobody could hear in the entire store. The management isnt a complete waste though. I usually get a young blondish women in the morning or another young woman who's always got a smile on her face her name was like Jay or something. I am a customer who's pretty intuitive and when I frequent a place, I do my research before writing a complaint, and know who to say it about. That Tesla and Lucas, Logan, whatever, are both worth less than the gum stuck to my shoe, as management. They need to be fired. The store is a joke because of them. Poor customer service. I've even watched them lie to someone about saying Tesla wasn't there, and the woman was there for a scheduled interview. Like, ridiculous. Whoever owns this franchise store, needs to step in before someone decides to start mitigation for improper workplace treatment. Sad. I'd like to say I won't go there ever again as a customer but it's the only Dunkin in my home town, and I remained anonymous because she seems shiesty enough to spit in my drink or on my bagel before she turns around with it.
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March 2024 by caitlin katrenick
A legit frozen center. Called and they said oh well.
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February 2024 by Todd Tomasheski
Botched orders. Watered down drinks with all ice and a manager who completely doesn't care about any of it.
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February 2024 by Krystal Walker
Always ridiculously slow even if you order ahead on the app. Order is almost always incorrect and the workers usually rude. I always ask myself why I came here.
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February 2024 by Kelly Mueller
Definitely don’t recommend this location. I frequent other locations but stopped at this one because it was on my travel route out of town. I placed a mobile order about 8-10 minutes before I arrived at the window (ample time to prepare 6 munkins, 1 donut, and an iced coffee, at least at other locations that is more than enough time).I pulled up to the window where the lady, in the grumpiest tone said I needed to wait because it “wasn’t even ready yet”. I was about to say I could pull back around so it doesn’t mess up her timer (I’ve worked fast food, so I understand) but before I could say it, she smacked her hand on the counter and walked away, Literally less than 10 seconds later, she comes back with my order (….so it was ready lol) and practically throws it out the window at me. Incredibly rude for no reason. I hope her day gets better but I won’t return to this location. 2/13/24, 7:14am
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February 2024 by Claudia Martins de Oliveira
I am very disappointed, I did an order 12 hour before (due to a quantity i needed), and when I got my order, they didn't have the flavor and the options that I ordered. This fact just showed me how poorly the management of the store is.
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January 2024 by Jetta nemo
So upsetting every time I go here. They cannot make a latte, I received basically a cup of milk, and my bagel minis are raw and cold.
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January 2024 by Jayden Gravelle
So apparently since they close at 9pm that means do not go there after 8 pm. If you do your coffee will be either cold, disgusting, or the cup not filled even close to where it should be. Shameful. Just close at 8 if your employees are in that much of a rush to get off work. And people have the nerve to complain about inflation when they don’t even want to work.
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January 2024 by sandra lind
Very nice and polite employees at the Stearns Road shop. I mostly do drive-through.I have dunkin' Coffee about 3- 4x a weekDietary restrictions: I enjoy the sugar-free frozen flavored coffees.
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January 2024 by saeda farraj
Every single time I come the coffe is watered down and the employee looks like he hates working there! If I can give 0 stars I would! I do not like stopping here! They literally ruin vibes and I ask for light ice and they don’t understand what that means! Eww literally always throw i g money down the drain when I buy coffee here cause I always end up throwing it away!!
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December 2023 by Bert
4 times a week stop here and out of Donuts by 10 am????! ( There is donuts in the name right? ) Absolutely stupid!!!
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December 2023 by Majin !
How is a donut store out of donuts all the time at 9 am. Very frustrating. No hate towards the workers but who ever is in charge of how much product they should have a day is doing a terrible job. Imagine Burger King out of burgers half way through lunch time. It’s called dunking donuts. Donuts, ridiculous.Just came through another time at 9:30 and place is out of donuts again. So ridiculous