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July 2024 by D R
Great experience from start to finish.
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July 2024 by Dave Miller
Great place, excellent people!
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May 2024 by Megan Satter
This was quite possibly the worst experience I've ever had with Uhaul. After confirming that we would be able to pick up the truck after hours without issue via the app, we scheduled for a 4PM pickup, with blankets and securement straps added. When we arrived, the app functioned poorly, and it took 15 minutes to verify our location. We put in the permanent address associated with our driver's license and made it through all the steps in the app to find that the lockbox was broken and therefore perpetually unlocked (seems irresponsible for the business, seeing as to how easy it would be to steal the keys). When we got into the Uhaul, there was almost no gas in the truck. The app claimed there should have been 1/4 tank left, but there was barely 1/16. This delayed us further, so we arrived at our location to pickup our new furniture set late. When we opened the Uhaul, we found that it was completely empty, with no blankets or straps that we had reserved and paid for ahead of time. We had to frantically run to the only other Uhaul that was open (a 30 min drive one way) to get the materials. We finally loaded the truck, drove it down, and unloaded it. We then opened the app to begin the after hours return process. We noticed that the app stated our return location was a 50 mile drive one way away. We were stunned, as the Uhaul representative that we had spoken with said there were plenty of locations in the city, and that we could pick the most convenient one. I had to call the 24 hour help line, and they informed me that the drop off address is dependent on the address you list for your driver's license information, which we certainly would've changed if we had known (there was NO mention of that in the app). So we found ourselves needing to drop off the truck the next day, and had to call the regional distribution center to change the drop off address. Overall, this was a horrendous experience, and not at all what I expected based on the price I paid!
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October 2023 by Kathleen Waldron
People are nice but truck was very very old and in disrepair. Would not go over 50 on freeway and front end shook horribly. Couldn’t stay in lane. Seriously feared for our safety. Returned truck and Rented from another place called Michaels Auto which is around the corner. So much better. New clean truck.
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October 2021 by Lisa Cunn
WAS INTO THE NORTHFIELD/MILES BRANCH.YESTERDAY & WHEN I PULLd IN I NOTICED ABOUT ATLEAST 10 TRUCKs BEING RETURNED WHICH AUTOMATICALLY LMK THE STORE WAS BUSY I GO IN THERES 3 PPL IN FRONT OF ME 1 PERSON WKn. SO IM THINKn IMA BE. HERE 4EVERBUT, (BRANDEN)WAS THE (GOAT) HE WAS HANDLING BOTH WINDOWs, ALL PHONE CALLs,ACCEPTn RETURNs, DOING ✅ INs. GIVn RECEIPTs & WHEN HE GOT 2 ME THEY DIDNT HAVE MY RESERVATn CORRECT BUT, HE MADE. THAT RITE ALSO & HE DID ALL THAT WITHOUT. ANY FRUSTRATnHE DIDNT EVEN BREAK A SWEAT(GIVE THAT MAN A RAISE HE DESERVES IT) & MORE!!!...THANXX BRANDEN.
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January 2021 by Latrina Foster
The place was clean but they didn't give receipts register was broken
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August 2020 by Q.C.M. V
Called for pricing. Penske is better for local moves
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August 2020 by Gerald R. McDaniel
Great service
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December 2019 by Courtney Valentino
Called for pricing. Penske is better for local moves
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January 2019 by Joe Thanks
Great service
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June 2018 by Monty Hadi
Friendly and honest business. I would rent a u-hual truck again from them.
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August 2016 by Gregory Freeman
They're always on time
