Best Western Norwalk offers a decent and convenient stay with friendly and genuine staff. The hotel features clean rooms with comfortable beds and hot showers, along with amenities like an indoor heated pool, hot tub, laundry, gym, and business center. Breakfast includes a continental option with waffles and coffee available all day. The location is close to eateries, a Dollar General store, and other stores. However, some issues have been noted, such as musty-smelling rooms and unmade beds with sheets that had not been changed, which affected guest comfort. The pool area is appreciated for being nice, but it is often unheated and very cold, disappointing some visitors. The hotel is generally affordable and suitable for business stays, though concerns about parking lot safety during winter and hallway fire door safety have been raised. Overall, guests find the hotel clean, reasonably priced, and staffed with helpful people, despite a few maintenance and comfort issues.
