Best Western Norwalk offers a decent and convenient stay with friendly and genuine staff. The hotel features clean rooms with comfortable beds and hot showers, along with amenities like an indoor heated pool, hot tub, laundry, gym, and business center. Breakfast includes a continental option with waffles and coffee available all day. The location is close to eateries, a Dollar General store, and other stores. However, some issues have been noted, such as musty-smelling rooms and unmade beds with sheets that had not been changed, which affected guest comfort. The pool area is appreciated for being nice, but it is often unheated and very cold, disappointing some visitors. The hotel is generally affordable and suitable for business stays, though concerns about parking lot safety during winter and hallway fire door safety have been raised. Overall, guests find the hotel clean, reasonably priced, and staffed with helpful people, despite a few maintenance and comfort issues.
Front desk service was great. Best service I have ever experienced. Friendly and helpful. Asked if we could check in early and they had no issue with it. I asked if we could have a room on the 1st floor due to my daughter's disabilities and they switched it. Clean rooms, and clean swimming pool.
February 2026
Great experience, lovely pool room, missed opportunity didn't swim. Comfortable. The tub is tiny in the shower though so if you want to relax alone in hot bath you will make a mess put down towels. But there is a hot tub down stairs. Owner is nice.
February 2026
Just stayed here for three nights. Quiet, comfortable. Great stay and reasonably priced.
