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February 2024 by Taylor Kemenah
My husband and I recently worked with Sal Herrera and the rest of the Don Tester team and it was a fantastic experience from start to finish. They helped us with finding a vehicle within our budget and made sure we knew everything on our 2023 Escape before leaving. I don’t think we will ever go to another dealership!
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January 2024 by Chris K
Exceptional customer service from the counter staff. Took vehicle in for an oil change, air filter, and cabin filter service. I would highly recommend for future vehicle maintenance.
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December 2023 by Tim Akin
At 62 year old I have got a lot cars iny time. And this was the easiest car I ever bought. Fast, easy and no pain. Mike and the guys at Teater Ford are the best.
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December 2023 by Jacob C.
Unfortunately the shop is ran by a couple Clock punchers (also known as part swappers/wrench turners in this scenario) not bad guys but they will only do whatever their computer screen says to do and not dig further into the issue to find the root cause of the problem. Took my car in, I did tons of research before taking it in and found other owners of the same type of vehicle and told the shop manager what I would like for him to do (and that I understood that I would have to pay 1-2 hours for the labor) before he swaps any potential faulty parts. He said he would into it, but his smirk and body language indicated otherwise. 2 days later the parts are swapped and they say it's good to go, I see on the $2000 receipt they did not take extra time to look into what I was concerned about and a week later I'm on the side of the road again (poetic I drive a Ford). I take it to a mom and Pop place that Dan at enterprise car rental recommended and they found the $80 problem which was exactly what I was suspecting from my research. I get that they have to listen to a ton of guys that don't know what they're talking about but if I'm willing to pay for the extra labor at least humor me, and expensive but necessary lesson!!
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October 2023 by Randy Thomas
I have purchased several vehicles here and used the service and body shop multiple times. Always a great experience!
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October 2023 by Andrew VanPelt
Misdiagnosed a bad turbo on my ford escape which end up costing me a lot of extra money that I would not of spent on the car if knowing what real problem was at the beginning. Service was no help and I would not recommend taking your car here to get fixYes refund me for the parts and labor of the turbo waste-gate solenoid that you guys said was the problem and ended up being a complete turbo replacement.
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August 2023 by Jennifer Goss
Excellent group of people and such a pleasure to do business with.
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July 2023 by Tara Jones
Don Tester Ford is great! They treat everyone so welcome and genuinely care about their customers! Barney and Lauren were rock stars and Scott is such a down to Earth, great guy! Highly recommended!
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July 2023 by Joanie Bado
We have absolutely NO complaints about our experience with Don Tester Ford. Sal Harrera is a Rock Star! He treated us with respect and genuinely cared we chose the right car for us. It was like working with a friend. It took several months for my car to hit the production stage due to supply and chain demand of certain parts. He remained in contact and worked to get me a dealer trade when the lease of my former car was up. Luckily I didn't have to go that route after all. Sal is very knowledgable and stayed late to go over all of the features of our new car when we took delivery. Everyone at Don Tester Ford treated us like family. Scott and his staff are awesome! We highly recommend Don Tester Ford and Sal Harrera.
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July 2023 by Jason Simon
The work they did on the vehicle was good, however a day after getting the car back I noticed that there is a nail in a tire in the sidewall that was circled with white paint/marker. I looked at the service report and they made note of it, but didn’t bother to tell us when we picked it up, or call and let us know so we could have had it replaced while it was there. I just feel like that would be common sense, since it was already there getting worked on and they obviously saw it because they circled it, or at the very least told us when we picked it up. Instead, we were getting ready to drive it out of state at 8am the next day and that is when I saw it. With it being in the sidewall it could have blown and us or someone else could have been seriously hurt. Had to make last minute changes in vehicles and then find a place to replace it on a Sunday. On top of it all, no one ever called to tell us that the work was done and the car could be picked up and we had to call to find that out. Very disappointed. Will not be going back again for any services.
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July 2023 by Diane Hartman
Great place to buy a vehicle. Very friendly, polite. Plus no pressure on buying a vehicle. The sales rep Sal Herrera is the best rep. He explained every detail to us on the truck. The bodyshop is great too. To fix that bedliner. Since it wasn't right. I will always buy my vehicle from them.
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June 2023 by Lynn Bradley
Tester's service dept did a great job getting new tires on my Lincoln.
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May 2023 by Penny Cada
Mike helped put my husband and daughter in cars today. He was amazing and very helpful. He took great care of us. I recommend them to everyone looking for a car.
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April 2023 by Robert Ryan
My 2018 Ford Edge had collision damage repaired as well as some other services. Jay Krause took care of me throughout the whole process at the body shop. They did a fantastic job on the bodywork of my car. Don Tester Lincoln has me as a repeat customer from now on!!
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February 2023 by Sheri Vermilyea
The dealer, staff and service are exceptional. They cater to their customers satisfaction and needs. Highly recommend thus dealership.
