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August 2023 by Rob Dunn
Took a work vehicle in for a recall after being ignored for a year by a closer Chevy dealer. From the initial phone call til the lady brought it around for me I felt like that whole dept. is top shelf! Will definitely go to them in the future and even curious what they have on the lot.
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December 2022 by Chad F
Shasta and the entire service team is incredibly friendly and professional! My oil change was finished sooner than I expected and was pleasantly surprised to find a thank you note and cookies in my car!Service: Oil change
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November 2022 by Chad Freeman
Shasta and the entire service team is incredibly friendly and professional! My oil change was finished sooner than I expected and was pleasantly surprised to find a thank you note and cookies in my car!Service: Oil change
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October 2022 by Nikki Wilhelm
I always choose Firelands Chevrolet Buick for all of my service needs. The women in the service lane are extremely friendly and are very knowledgeable. The team does an excellent job explaining the services and reviewing all of the work that the technicians did during the appointment. I highly recommend this dealership for all of your appointments!Services: Tires
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October 2022 by Jessica Perez
I called around to other chevrolet dealerships (mistake on my half) in my area and no one was able to get me in until a week later. My check engine light came on and Firelands Chevrolet was able to get me in the next day, I also had them do an oil change while my vehicle was getting serviced. My car is running 100% better now. The service representative Beth was extra helpful keeping me updated on my vehicle as well as waiting on hold for over 20min to speak to someone regarding my extended warranty. Highly recommend Firelands Chevrolet.Services: Auto engine diagnostic
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October 2022 by Dwayne Prelipp
This staff is tremendous.Very well organizedVery knowledgeableMost importantly, very friendly and courteous.They only place my vehicle will go.Kudos to the team!!!Services: Tires
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October 2022 by Heather Kaltenbach
Everyone was so friendly and professional!Service: Oil change
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October 2022 by ERIC MYERS
GoodService: Oil change
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February 2022 by Ann J.
The buying process was very straight forward without any last minute surprises or costs, a rarity and much appreciated. Overall vehicle was in Great Condition but noticed it was missing a piece of chrome trim on passenger mirror when I got home from the 4 hour drive, Texted the salesman the situation, he said they would look into it, will update later based on their response. UPDATE: Well, Jack is definitely a man of his word, I received the replacement parts today to completely cover the issue and then some, you can't ask for more than that. HIGHLY RECOMMEND these guys!!!! In our current crazy car market they came through after the sale on top of making the buying process a pleasure, Thanks Guys.
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October 2021 by Randy Rospert
I was totally impressed with the professionalism I experienced with the service department at Firelands Chevrolet. The service advisor I worked with (Shasta Duncan) was so kind and thoughtful. They took care of my warranty issue on my 2020 GMC Terrain.Plus, they gave me an amazing loaner car. They made me feel like they wanted me as a customer and friend for life. I couldn’t be happier with the wonderful treatment I received today at Firelands. I will definitely have all work done there. Thank you.Service: Oil change
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October 2021 by sharon watson
Friendly, fast, and great experience! Snacks, chips, muffins, water, coffee all available while I waited! Comfortable chairs with large flat screen TV! My first choice for service!! Even my salesman and finance man stopped in to say “hi”!!SharonServices: Air & cabin filter replacement
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October 2021 by Jasmine Cervantes
Very professional and friendly. Everything was done in a timely manner. Really appreciate that they keep you updated throughout the process.Services: Tires
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October 2021 by Paige Brown
First time getting my oil changed with Firelands. Will come back again. 10/10 recommend :)Service: Oil change
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October 2021 by Christine Lochotzki
Excellent service and very friendly!Services: Tires
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October 2021 by Del MacDonald
Staff are friendly and accommodating.
