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September 2025 by Joshua Squire
Got my Jeep back today. Looks great! Great service and staff and they do an amazing job!
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September 2025 by J Hawkins
In November 2024 we purchased a brand-new Toyota Rava 4 from Firelands Toyota of Wooster. 6 months later an individual accidently struck our door panel with a shopping cart. It put a large noticeable dent in the door panel. We felt terrible having to look at that damage in a vehicle we had just purchased brand new. So, we took it to Firelands Collision Center in Norwalk to be repaired. They did a great job repairing the damage. Proof is in the results that they are a first-class collision business. We dealt with Brooke and Jake whom both were very courteous and professional. Hopefully we never have to go through this again but if we do, we won’t hesitate to return to Firelands Collision center for any repairs.
Janet Hawkins
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September 2025 by Nancy Hanna
I highly recommend Firelands. I was impressed with how quickly my car was repaired and ready for me to pick up. The staff was great. They made the entire experience easy.
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August 2025 by dpepi09
Great communication through the entire repair process. Repairs were made quickly once the parts came it.
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July 2025 by Michael Gubesch
I am extremely pleased with the repairs and paint restoration work done by Firelands Collision. They are true professionals.
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July 2025 by David Harnett
Excellent service and they kept you up-to-date on the repair work. The repair work was excellent and the car looked brand new. Would definitely use them again if needed.
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July 2025 by Fran Bock
Everyone was kind and courteous. Work is complete, very clean, and beautiful. Thank you.
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July 2025 by Cindy Ramey
Car was backed into in my work place parking lot . Person who hit my car has Geico insurance which paid for the repairs. The repair shop got the car in quickly and finished repairs ahead of schedule. Contact with repair shop was continuously made for updates for me.
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July 2025 by Hobbit 54
They did an awesome job and was very helpful, especially Stanley. Would highly recommend them.
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June 2025 by Renee Smith
Stanley was great at keeping us informed. Although they had trouble getting one of the parts they kept us informed and were very easy to deal with.
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June 2025 by Dan Sump
Brooke made this experience for my daughter much better. She put her at ease and was clear about the steps and made arrangements for pickup and drop off of a rental.
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May 2025 by Rebecca Schweer
My husband damaged the rear of our 2016 Journey and I chose to use Fireland Collision. I'm glad I did. They did a fantastic job. It looks like new. They detailed and clean cleaned the interior. Stanley and Brook are very helpful and knowledgeable. They even set up car rental. It's one stop shopping.
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April 2025 by Annie Grunder
Outstanding customer service from start to finish! Communication about the job was prompt and accurate 😃 The work was excellent too!!
I highly recommend this place and will recommend to friends and family !
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March 2025 by Sean Skrumbellos
Took my car in becuase a deer unfortunately hit my driver’s side messing up the side paneling and cracking my front bumper. They took care of it no problem picked up my car like I was picking up a brand new car. It was amazing 100% recommend
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March 2025 by tami webb
Very happy with my service!! Brooke and Renee were very informative along the way and answered all of my questions promptly!!
