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March 2024 by Precious Combs
I was a part-time retail clerk at this location and before starting this job I loved shopping here. Christine loves her employees and truly cares about their life outside of the store. Chris is amazing and I’m so happy to see he was promoted, alongside Maddy (who was transferred to Willard location) Norwalk store along with the other 6 in their district divert 7 million pounds of items from the landfill’s each year. Goodwill is a business we are all familiar with. Some believe the prices are high but inflation has hit America & that does not leave Goodwill out. Employees must be paid, rent is not free. I will always donate my items and I hope you do too. If you have had a bad experience try out Goodwill again. ?????
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February 2024 by Marcia Lee
It's wonderful that this organization exists because the prices are great for low income shoppers. Plus Goodwill helps people who need job training who can't get help elsewhere!!!
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February 2024 by Wendi Wolfkill
I LOve to shop here, everyone is so nice and polite. Although I will say some of the prices went up to high, I understand the economy right now but I also understand this is a business that makes 100% profit because all the donated items. I do appreciate the coupons when you do donate. Just don't out price yourself and lose customers
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February 2024 by Rory Smith
WHAT HAPPENED TO THIS PLACE??? Used to be a great place to find unusual and unique items at fair prices. Now filled with a ton of overpriced junk! Currently they are doing a major renovation, which means prices will be even HIGHER for the local community's DONATED GOODS when finished. They want top dollar for everything as it is. Unfriendly and rude store manager ruling over a demoralized staff. She needs to go, along with GW upper management that is allowing this, completely unaware of low employee morale and unhappy customers. Constant turnover in staff and never the same faces working from week to week. Not a fun and pleasant shopping experience. Not buying the "maintenance and overhead costs" excuse for price increases. They are exploiting a trend for secondhand goods and taking full advantage of it. They don’t care that they are losing customers, especially ones that have shopped at this location for years.MERCHANDISE-Ordinary donated goods with an occasional something that may be nicer. Prices are too high for what these things are. My favorite was the Dollar Tree bowl for 9.99. The average low ball price went from .99 to 2.99 and up. Lots of really unattractive home items. Majority in used condition and not in good, used condition at that. Anything that is older is priced like a precious antique. They don’t know how to price and say that it is "market value". Market value? Maybe for a large metropolitan area such as Cleveland. They also take the majority of their pricing from the internet, tending to go with the highest price out there and EVERYTHING gets looked up!MISSION. What is it? None of the staff can seem to answer the question. What does all of the revenue go to for these donated goods? Who is it helping and how? Is each store a franchise? Is it under the guise of a 5013C non profit? It is all for the Goodwill mission seems to be the answer of choice, but WHAT IS THE MISSION??? When you ask the staff, you get a different answer from everyone. You can never get a cohesive answer. A couple of employees didn’t even have an answer for what the mission was, one being completely honest by saying "she didn't know".Such a SAD business model for a nonprofit that is supposed to be helping and giving back to the community that supports it!
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January 2024 by Jean Jinkinson
The store was neat and clean even though they were doing some construction looks like they're going to add-on. I donated some items and 2 men came out to carry the things in for me and they were very polite.
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October 2023 by Gary Chelliah
I want to THANK Maddie (Asst. Manager) and John. They helped me today by going above and beyond in working with Habitat to take care of an issue. I really appreciate what they did and want to THANK Goodwill forhiring such exemplary employees.
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October 2023 by Lisa Gibson
I went into the norwalk ohio goodwill while waiting for my clothes at the laundry mat across the street. I was digging through all the 5.99 and under items and came across a neat little poster and wanted to buy it. It didn’t have a price tag on so I asked the cashier how much it was and she said it’s the price of any of their posters $1.99 but the girl working with her said she would go back and have them put that price mark on it. Well I continue to stand at the register for 30 minutes while they had the poster in the back,even the cashier was wondering what the heck was going on. The stores checkout line was backing way up and we were all so confused how it was taking a half hour to put a 1.99 sticker on my item. Finally after 35 minutes the manager comes out and said oh I someone waiting on this or something knowing full well I was waiting over a half hour because the cashier sent 3 different employers back 4 different times to see what the hold up was. Then she states that instead of putting the 1.99 tag on it she looked at it and thought it was cool and spent a half hour googling it to see if it was worth more. She comes out with a price tag of $75 because she researched it and it was worth a little but of money and then wanted to keep it for herself. I was irate at this point. She was extremely rude and disrespectful to me and I said how wrong it was what she just did. It should have been priced what they originally told me at 1.99 and I’m the one who dug through the bins for an hour to fins it. They should have price valued it before putting it out on the shelves and it was priced to me at 1.99. I basically was buying the item and she took it from me went to the back with it while she researched the value for 30 minutes because she wanted it herself. I am absolutely appalled at what happened and am reporting this to every corporate and higher up that I can until something is done about this. I got cheated out of something I looked hard and found and was told it was the price of any other poster they receive but the manager seen it and instead upped the price to$75 dollars and keeping it for herself all while leaving me stand in line waiting for over a half hour. All the other customers in line agreed how unprofessional she was for her own gain and they were in shock how she cheated me.
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August 2023 by Shelly Bryan
They let you know what color tag is half off for the day.That is fun.
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March 2023 by Steven Phillips
Terrible Management at this store has some of the rudest cashiers , they dont say Hi They dont say thank you , they seem like you are punishing them if you are waiting in line to check out . Most of them are younger women and one girl guy they act like someone is making them work there . Maybe there parents What we seen is younger women and girl guy laughing and goofing around behind the counters shopping out of the display case saving items back for themselves to purchase or having family and friends stop in to buy for them im assuming sorry to bother you we would just like to pay for the items we found which weren't very many , would have purchased more items but the prices were jacked up over priced . This was on a Saturday so i dont know how normal days are if the kids are back in school or not , perhaps employees like them wont work there long , wont be back though dont like how they treated us .
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March 2023 by MARIANA & SONS LEGACY
Nice staff! Made my shopping pleasant and easy! Especially Lillian! ??? God bless you! Nice girl really.
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March 2023 by Cristina Maxwel
This Store Is A Corrupted Business with Corrupted Management I use to donate to this store not anymore ! I like to thrift and find neat stuff but The prices are insane here ! I was told the manager is making the employees price up items to make her look good . Actually came out of a mouth of an employee's mouth after i asked about the prices . So i found a pair of per-owned blue jeans priced at 24.99 Nothing more disappointing is to find something you could use but then you cant afford to buy it .This store has gone down hill and i wont be back as a customer or as a donor to this corrupted business with corrupted management .
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March 2023 by noëlle m
So overpriced...just...wow. they are asking way too much for used stuff. Pack of pencils, priced way more than you can get NEW in dollar store. Get real, Goodwill.
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February 2023 by Dawn Martin
I noticed almost all prices matched the same price as brand new items on Amazon and Walmart. Some maybe a dollar or 2 cheaper just used. I looked it up while I was there. (not the clothes or shoes) but the dishes the decorated items pictures even the ones with missing letters and a bit beat up for 9.99 14.99. With everything going up I understand to a certain point but this was my first time in a goodwill in a very long time. Thought I could save some money definitely wasn't the case.
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February 2023 by Recycle 4 Life
NEEDS BETTER MANAGEMENT ! i think this store needs someone teaching there employees so they learn how to do a good job there are cigarette butts all over the parking lot and trash , empty McDonald cups goodwill branded bags but what makes me the most upset was when i tried to drop off 2 bags of clothing items and some guy comes out and told me that they have to much to deal with today and to come back lateruncalled for.
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February 2023 by Victoria Hailiway
I almost fell today when i entered this store . It was raining outside and my shoes were wet they have a bunch of bulky furniture right in the front when you come in to enter the building and i almost tripped over it . Im 87 years old so anything in the way of the entrance is going to be a problem for people like myself . I see it in the middle of the store big bulky sofas and huge reclining chairs . I hope no one falls and gets hurt while there in this goodwill store . Im telling my niece not to come here
