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December 2023 by Jami Houghtlen
Our experience with vans started on Black Friday 11-24-23 we had purchased 4 new tires and an alignment. Our appointment was at 9. We dropped the car off around 7:30. Was told it would be about an 1.5 hours but maybe a little longer which we were fine with that. We called at 11:30. 3out of the 4 tires were on the car.. called back at 1 tires were on waiting for alignment. Received a message around 3:10 vehicle was finally done.. over 6 hours for tires and alignment. Go to get car. Was told the tire changer broke and it damaged our rim. They would replace it with a used one which we were fine with. Didn’t expect a new one. So was told the place was not open until Monday. Ok that’s fine. No word Tuesday, Wednesday so finally call on Thursday to find out what is going on, they sent the wrong one and had to get another one sent. Should be any day. Friday no word called Monday morning - no rim yet, should be there today called Monday evening still no rim. They call Tuesday morning rim came in. Went Thursday morning to have it put on car. Very friendly, and apologized for the mess, super fast putting new rim on. After getting the car back…. I noticed something didn’t look right but had to get to work, later inspecting it rim does not match the other 3.. but I am to the point don’t care anymore. I am not going back.
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December 2023 by English By Vazquez
I enjoyed waiting at the shop today with the kitty. Friendly staff. Price is reasonable for a front end alignment. I was impressed that the technician took the car for a drive to see if they're any issues during my second trip there with another vehicle. He found major issues that would make getting an alignment useless. A list of repairs and parts was given me and my money was not wasted on an alignment.
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December 2023 by GET LOST
Very pleasant experience. They are very professional and courteous. They don't try and sell you on things you don't need. They will however tell you things you should have done. From the inspection. But their is no pressure to do anything else they find the choice is yours. I will be going back to get my other tires changed soon.
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December 2023 by Devin Gore
Thy did not have the tires I order in stock. They made it right by putting 4, better brand tires on my vehicle for the originally agreed upon price. I will definitely be taking my vehicles back to vans auto service & tire
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November 2023 by Chris King
I scheduled an appointment one week prior to my appointment. My appointment was scheduled for 10:00 a.m. I dropped my car off at 9:45 a.m. and returned at 11:20 a.m. and they haven't even looked at it. When I dropped it off they said it would be ready before noon and I explained to them I had another appointment at 1:00 p.m. I would expect my car to be a least pulled inside and started in 1 hour and 20 minutes after I dropped it off. I went inside and asked for my key back so I could leave. Once they found my key I left, they didn't say a word to me, no explanation or reason why they wasted my time. I know customer service is gone in this country and Vans is no exception. Will never return or refer anyone to Vans. I need new tires for both of my vehicles and for sure won't be buying them from Vans. I know Vans could care less but I hope I can spare just one person from my experience. Waste of my time.
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November 2023 by Dylan
They were very quick and professional with the purchase and instalation of a set of tires for my car. They installed all 4 tires and did an alignment in less than 2 hours with no issues. I will definitely be referring everyone to them as well as continuing to take my business to them.
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November 2023 by Tammy Eastman
They were able to help me with my tire even though they had to order. And was awesome to let me use a vehicle so I wouldn't be without a car. The service was Great!
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November 2023 by Caroline Rose
I took my car in for rear brakes and was highly satisfied with the service I received. The staff is super friendly and the prices are fair. They are not pushy or trying to make as much as they can off of you like other shops I have been to. I also really like that they send you a text with pics and info on anything else they found that needs done. I will never go anywhere else.
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November 2023 by jackie kirby
The young man that helped me was very courteous and helpful when dealing with all the rebates. Made sure I had all the proper paperwork and help me get the credit card for additional credit. The only complaint I have and it's really not a big complaint is that it took a little longer then my appointment was set for. But was no problem for me cuz I'm retired. And they were very busy.
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November 2023 by Rebecca Sidoti
Vans was recommended by a co worker! We got new tires installed for my daughters car. They gave us great customer service. We were able to wait during install.Best prices around. This is their second round of professional service for my family. The week prior we purchased a new set of tires for our Durango R/T. From here on out, won't go any where else.
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November 2023 by Billy Ross
I went into Vans for 4 new tires, a specific brand with a high mile warranty, since I drive a lot of miles!The employee actually showed me another tire with many more miles for cheaper!He could have sold me exactly what I was looking at, but instead passed the savings on to me.Well done! Great service!
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October 2023 by Tia Chase
I will never take my car anywhere else. Yes, the wait may be a little long but that just shows me that business is booming for them and with good reason. The staff is wonderful, very down to earth while still being professional. I've never had any complaints about the service I've received or the price I've paid. I almost hate recommending them because they are so busy now but I drive all the way from Sandusky to have my car serviced because they always treat me right. It's important to trust who's working on your car, you're literally putting your life in their hands and I can't say enough good about Van's.
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October 2023 by Logan Conney
Been bringing my vehicles to Vans for a few years now because they continue to do fantastic work. Simple oil change and tire rotation, the team had me in and out in 20mins. Friendly staff, affordable prices. Can’t go wrong with Vans
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October 2023 by Shanna Braden
If I could give this place 10 stars I would!! I was 2hr from home with a flat, so driving home on my spare wasn’t an option. I called them, got there in 10 mins and they had a new tire on in less then 15mins. Everyone was great to work with! Very nice and cordial.
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September 2023 by Robb Smithson
They always take care of our tire needs. Great prices and great service. When you walk in the door you know they appreciate your business.
