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March 2024 by Jamie Bowling
Went in for my 7 year old ears pierced .Painless . Definitely will be going back in 3 weeks to grab my daughter some earrings. Staff was awesome
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December 2023 by Hana Fikes
Got my daughter's ears pierced here last month. She is 6months old. The first ear was simple , the second ear the gun was stuck on my daughter's ear at least for a couple minutes !
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December 2023 by Black Honey
I am literally sitting outside of Claire’s. The hours state they open at 10am. I arrived a little after 10:30am. Promotional signs were outside also indicating the shop was open.When I reached the doors, they were locked and a hand written sign was on the door that read, “If the doors are locked, please do not continue pulling on them. — Mgmt”. Wildly unprofessional and tacky in my opinion when you could’ve posted something USEFUL like updated store hours.But I digress. The greater issue was that I stood outside, trying to get the attention of the one person inside who was very actively ignoring me. I spoke through the doors once I got her attention to ask if they were in fact closed. She stood exactly where she was standing and yelled, “yes ma’am” with the nastiest tone.I would’ve much preferred PROFESSIONAL customer service which would’ve been to meet me at the door and politely explain why the store hours are not in alignment with what’s publicized on Google and maybe even offer an apology for the inconvenience.I felt wildly disrespected and I dare say it felt racially charged as well.I’ll never spend money here again and I will never recommend it.Do better.
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December 2023 by Royalty Hearn
The manager Lexi I want to say that was her name was amazing! we had a not such a friendly experience at the kenwood location & she made sure we were okay ! Lexi was such a huge help and i honestly do appreciate her! it’s nothing to have human decency and i’m glad this location has it.
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October 2023 by Rachael Little
Doors always seemed to be locked during open hours. People sitting at the counter will watch you try to open the door and just look away.
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October 2023 by Rachael Hayes
Doors always seemed to be locked during open hours. People sitting at the counter will watch you try to open the door and just look away.
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August 2023 by Love
Took my 20 year old daughter here she was scaredBut the lady made her feel comfortable and talked her through it. I appreciate ? your kindness and deals. Daizia and I loved our experience ❤️
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July 2023 by Stephanie
Took my daughters to get their ears pierced. One of them for the first time, and the other to get her second lobe piercing. What an awesome experience! They made it fun and relaxed my youngest, who was pretty scared about the whole thing! We will definitely be back for all of our piercing needs! Thank you ladies.
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April 2023 by chasingteagan23
There's a sign on the door, went to break will return at 5:30. I've been sitting here since 5:02 waiting for someone to come back so I can buy earrings because I don't want to waste my time, money and gas to come back to a store that should be open right now.5:40 and still not open. Now I have no more time to wait here and have to leave empty handed.5:42 an employee unlocks the door to reveal that both employees were at break at the same time. The employees were obviously high when they returned. Completely unacceptable. Didn't even offer me a discount. A store should be open during their operating hours unless there is a serious emergency. I filled a formal complaint to which they only offered me an apology. I've been shopping at Claire's for like 25 years. Do Better!!
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March 2023 by makia seawright
Omg Omg very good service she helped me get more thing with the 3 for 3 highly recommended ask for Lexus for ear piercing
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February 2023 by Desi Baby
So horrible and rude customer service 1/25/23 I rushed after work 20 mins until closing to pick up my online pickup order. The doors were locked and the lady ran to the back. I do not appreciate that because I rushed over here after work to grab an order I needed. But not everyone want to do their job and they shut the store down early and acted as if I wasn’t there. I even knocked. I will be making a call to corporate.
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January 2023 by seanice black
I don't know exactly who the lady with braids name is but she is so sweet and very professional..I came in with my kids to get my daughter ear pierced and she was so patient with my daughter and patient with my other kids as well .. I will return and recommend her
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December 2022 by Pauletta Price
My daughter and had the most unpleasant experience. We took her baby to get her earrings pierced at the location in Cincinnati Oh Norwood location. The sales associate whom did her piercing did a horrible job. When she marked my granddaughter eats at the time I told her it was not right. At that time she said she wasn’t piercing it in that spot. I said no it’s wrong. She pierced her ears and long behold it was wrong and lumpsided. I stated to this lady I told u it was wrong. She started saying smart remarks, and I told her why should I pay for a service u clearly messed up. I asked to speak to a manager and all this time the manager was behind us and never said anything. I’m explaining to her, and told her I know you hear what’s going on. I said what’s corporate number because this is unacceptable and I’m not paying for this horrible service. Don’t you know your sales associate and manager told me well we need the earrings back and went out and snatched the earrings out the 2 month old ears. Livid at this point. Called corporate. I’m reporting this to all outlets. My granddaughter is 2 months old, have to endured pain again , she’s innocent in all of this. And not to get the outcome and a horrible one is outrageous. I have never endured such rudeness lack of sympathy from no one. Myself and a lot of people use to shop at Claire’s. But after this experience. Never. Hers the pics of her piercing and video clearly she messed up. She even stated whiles she still I’m about to do other side. So it was no reason to be treated in this manner. They never gave names
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October 2022 by Amy Welch
We made a special trip for my 7 year old after she saved her money to buy a friendship necklace and the store was closed during normal operating hours at 6:45 on a Tuesday. Very disappointed little girl and a customer that will never come here again.
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September 2022 by Tyesha miller
Just visited this location today at 6:15 and they were already closed. No sign stating why they weren’t open
