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September 2023 by Debera Roller
Good staff , good care, pricing a bit over the top
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July 2023 by Hanna Fernstrom
Customer service from front staff is less than adequate.Edit so that I can reply to the business response. I am not a client. I was thinking about taking my dog there but after speaking with the receptionist I will not. I can see from the unprofessional response to my post and others this is a common issue among the staff.
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June 2023 by Sidd Gould
Very unprofessional, help is awful, do not understand animals and their behavior whatsoever all they think about is money money money money money
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March 2023 by Carmelo Sr Franchina
They have always been responsive and helpful. My cat Simba loved them.
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January 2023 by Caleigh Russell
my family has been bringing all of our pets here for a few years now. not only are our pets treated phenomenally while in their care, but they also call to check on them after appointments.
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December 2022 by James Lee
Horrible place absolutely disgusting the way they practice ethics, morals, and values. These people are very disrespectful and I am getting an attorney to investigate some practices that went on at this facility. If it were me, I would not bring my dog to this facility because they mention words, like attorneys, and they lie and do things behind, peoples back and help take their money and their animals and then say things like go get any attorney. They helped take my dog for me and gave it to somebody else and said there was some paperwork related to it but wouldn't discuss the paperwork with me or anything. I was there the day I picked up the dog I paid for the dog in cash and have the receipt and they are making claims that, other paperwork was filled out claiming the dog was not mine. They did not provide me any of the paperwork and just said I needed to reach out to an attorney which I did. Honestly ownership of the dog was a civil manner that was being handled throughout the court system and attorneys were already involved. This clinic took it upon themselves to interject to an ongoing civil matter in favor of the abuser, and not the victim. Just a note I was also there when the dog receives all of her vaccines and paid for those as well. It was a clear understanding that there was a mutual ownership by both of us as the guardians we displayed this verbally, and by showing up together for these visits, and having me directly make the payments in cash. This is an account where Google circles changed my name from my real name so if the facility tries to look up me as somebody that's been in the establishment, they will not find it because I am using my Google circles name to post his review and not the name I was born with until Google changes, Google circles or their privacy policies. There is nothing I can do google just asked you authenticate and verify I am who I say I am and the reveal have a picture of the dog included in the review.
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April 2022 by Kenz _
If you’d like for your pet to be rushed in and out and treated like a number, Silvercreek is for you. I’ve been taking our pet there for years and finally had enough. During the last visit they forced her out of her carrier instead of letting her ease her way out (which prompted her to sit by my side the whole visit), brought in needles and an IV bag for her without explaining what anything was (I had to ask specifically about each item), ran blood tests and when they came back didn’t even explain what her ‘abnormalities’ were - just that they needed a urine sample (more $$$).We spoke to the vet at the visit and then after we spoke to the staff about the urine sample and never once did they say it had to be refrigerated until we went to drop it off… it was unusable. So we put our older pet through a night of stress for nothing.We immediately switched vets and within the 1st visit with our new vet our pet was properly evaluated and got an ultrasound (something Silvercreek never once offered) and we found out she has a tumor. Please don’t let the nice building and clean lobby fool you. This clinic is awful and we will never recommend to anyone.
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January 2022 by Juanita Swanson
We were visiting family in Ky from Mi Christmas Eve when our puppy developed bloody diarrhea and vomiting. We drove 1.5 hrs past several other vets who would not see us because we were not their regular patients. Bless Dr. Hammons and her staff for taking such good care of my 1yr old Pete. Don’t know what we would have done without them.
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January 2022 by tmf56
Megan is outstanding! Great care of our golden doodle !
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August 2021 by Julia Forbes
I am never one to give a poor review for any business because i know what it can do to them, but i have been left in tears twice by Silvercreek. Which is a shame because i have always taken my animals there and so have my parents. They turned away my sick cat because my dad was 20 minutes late getting there (his doctor appt prior ran late and i work 12 hour shifts so was unable to take her). I take my pets to the vet every year and follow all of their recommendations and was in disbelief they’d turn away a sick animal over 20 minutes.In the previous year one of the vets had told me my not even 2 year old cat needed multiple teeth extracted and a cleaning. I was so upset when i was told this. When i took him in for a cleaning the other vet happened to be working that day and called me after an hour of him being there (i was tearful leaving him given the circumstances) that he in fact did not need teeth extracted and it wasn’t worth putting him under anesthesia for a cleaning because it wasn’t necessary and his teeth looked fine. There was one tooth that we should monitor. Thank goodness it was her working that day. I drove back and picked him up immediately.The only reason i gave them two stars is because Dr. Hura truly is amazing and compassionate. The vets techs are also great. Unfortunately i cannot say this about the rest of the staff and therefore i will be switching vets.
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June 2021 by Stacy Feeley
We love it here! We have 2 cats and 1 dog and each animal is made to feel special.
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May 2021 by Cindy C
Very nice vets and employees! Very thorough. They take the time to answer any questions.
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May 2021 by Roma Sonia Horodysky
Dr. Hura is AMAZING.
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March 2021 by Kate Drcar
Disorganized.
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February 2021 by jo-lene szapowal
Great vet! Nice and clean. Friendly staff.
