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May 2025 by Chelsi-Anna Imberi
Im not really rating because Im sure they're great. I put three stars just to be nuetral. They are not a repair store. They are a parts sales store.
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March 2025 by Kim Ginn
Ray know’s what he’s doing. He did repair work on a 1960’s singer sewing machine for me. I didn’t even realize how much it needed the work till I got it home and the machine was the quietest I’d ever heard it, in 35 years. And then he did a clean on a 1980’s Kenmore serger, with fantastic results. Friendly and efficient service
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September 2024 by Annedale Raklovits
Very pleased with Ray's knowledge of my Featherweight Singer sewing machine. Repair price was good too! Thank you, Ray!
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August 2023 by Michael Mingus
Friendly, knowledgeable, courteous
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July 2023 by Heather Kwong
I had signed up for a sewing machine repair workshop, but had to cancel due to unforeseen circumstances. Heather was absolutely a delight to work with throughout the registration and cancellation process. She was timely at responding and generous with sharing any information I needed about the course and finding accommodations. I have no doubt that the course is fantastic and I hope to attend in the future.
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January 2023 by Lee Barnes
Left msg to call back and never did.
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December 2022 by Georgie Brosky
Ray is extremely knowledgeable very patient man... he is old school and a gentleman....
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December 2021 by Bev Judson
I took in a Husqvarna Machine because it needed oiled. The Juliet machine came back without the ability to sew in reverse, no stitch length adjustment and no buttonholer, I don't know what he did to the knob, but it no longer worked and it was fine when it went in. I am glad I did not take the computerized machine to him. I haven't checked the serger yet.
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December 2021 by Marisa Moody
Brought my machine in on Sat, had it back by Tues. was very amazing to have such a quick turn around and Ray was amazingly nice
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December 2021 by ellen miller
My order shipped in two parts. Only one arrived. I contacted customer service and had a personal reply addressing my issue the next morning. New items were shipped immediately. No questions, no telling me to contact other departments, no negativity. The customer service rep I interacted with was friendly, kind, and followed up to let me know the package went out and again later to see if it had arrived! One of the best customer service I've experienced!
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December 2021 by Nancy Waugh
My machine was fixed for a reasonable price. My phone calls were answered promptly or returned in a reasonable time frame. I'll happily return here if need be. (I did learn not to attempt to go to this place when school is letting out but that is not this shops fault!)
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December 2021 by Faith Mathingsdal
I was having a lot of trouble finding the correct part for my vintage singer ultralock 14u64a serger and after being told many different things by many different people, I emailed Heather and explained my situation. She very promptly sent me exactly what I needed and extra, just in case, determined to help me solve the mystery! I am so thankful for the time she spent and the genuine desire to help that she demonstrated.
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December 2020 by Luz Myriam Lopez Puerta
I ordered a singer foot pedal since Dec 2 2020, they charged my credit card but have not received my order, the do not answer calls, neither emails. Still trying to reach out somebody, but no answer at all.
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December 2020 by Astrid Julian
Knowledgeable and timely service. Reasonably priced. On to bigger and better projects. Ray has my back.
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December 2020 by Charlotte Roig
Ray can fix your sewing machine in a timely manner, without middleman costs built in
