Advance Auto Parts

Auto Parts
Hours: Advance Auto Parts has received mixed reviews, but recent feedback highlights positive experiences. Customers appreciated the helpful and friendly staff, with one mentioning how a young employee quickly and efficiently handled a battery warranty issue, even during cold weather. Another reviewer praised Keavonte for going above and beyond to assist in finding car parts, demonstrating excellent customer service. Staff members are also noted for their willingness to find parts not in stock, often providing directions to nearby stores. Mitch was recognized for testing a battery and informing the customer about the warranty, leading to a successful replacement even if the purchase was made elsewhere. The store shares space with Pep Boys, which some customers find helpful as staff can get second opinions when unsure about specific needs. Overall, the store's team is seen as helpful and attentive, making efforts to ensure customers leave satisfied, despite some initial difficulties or limited stock. Proper care for staff and good customer service seem to be key factors in improving the shopping experience at this location.

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1. Ontario, Ohio