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December 2023 by David Hane
They were great, had 2 ladies helping me out thank
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December 2023 by Courtney P
Walked in without any greeting but the sales people were all with someone so I let it go (but usually expect at least a “Welcome, we’ll be with you in a few minutes” or anything to that effect). The ladies who walked in right before me were in just to get ring cleaning so the sales associate was getting that done for them, in the meantime a gentlemen walked in (again no greeting) walked around the store and then right back out (I’m sure because no one even acknowledged his existence). After about 10 minutes the lady behind the back counter calls me over and I ask for a ring cleaning and I’m immediately met with “we’re not doing ANY cleaning today, we don’t have enough people” and when I pointed out that the other associate was in the corner cleaning rings right at that moment I was then told “unless you want to wait an hour or more, we just don’t have any people to do it” so I turned and left. As I’m leaving I hear her ask for the next person to help but there was no else, I was the last person to be helped. I’ve never had a cleaning take more than 4-5 minutes. I was also going to look into getting my husband a new ring and watch as he’s been wanting them for years and I thought now was a good time but after that, absolutely not. He’s always gotten all my jewelry from Kay and with lifetime warranties but I’ve already called him and said not another dime will go to them. If a loyal customer can’t even get a ring cleaning then what’s the point of supporting them any longer. They weren’t slammed with customers, she just didn’t want to do it, plain and simple.
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October 2023 by Anthony Lane
Isabel helped me find a ring for my girlfriend for a fair price, and she loved it. It didn't take too long, before she was able to find something that my lady and I would both love! 100% recommended!
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October 2023 by Shaun Stover
Lauren put my watch batteries in they areAlways so great to work with! I highly recommend the staff at Kay!!!
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October 2023 by deanna chapman
Fun . Great place everyone was so friendly.
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June 2023 by Delores Maley
I want to Thank Morgan at the Ontario location. Suck a big help and joy to work with. Thank you so much. I woukd recommend Ontario Kay's location to everyone.
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June 2023 by Ashley Baird
This is not only my local Kay Jewelers but the best 1. If you want great customer service without pushing you to buy, shop here. Store Manager Dee is well knowledged on all things Kay, she recommends the best jewelry repair services offered thru them. Sales Associates Lauren & Morgan are very personable. They understand sometimes, we can only look for now & wish for later LOL But seriously, I love coming to this store for my purchases, cleaning inspections & repairs without any issues. If you have a problem, they will find a solution. I highly recommend! I posted a picture of my newest LeVian
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April 2023 by Laura Eichensehr
My husband and I went in to inquire about moon pendants. When we asked the sales lady said, “Moon pendant?! That’s a strange request! You guys are really putting us to the test today!” You guys sell diamond dog bones and turtles but, apparently, I am weird for wanting a moon pendant. So rude! Thanks for making me feel completely awkward in front of everyone!
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April 2022 by Bruce Hornbeck
What great selection and service. We are very happy and look forward to being lifetime customers
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February 2022 by Joshua Elliott
Everyone is pretty friendly over there and will help you with anything you need and they have stuff that will work around your budget
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January 2022 by Craig Proper
Always a great experience here. Management is amazing! Dee handles us great!
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December 2021 by daniel levert
Had a very positive experience help me find the product I needed wasn't rushed treat me better than I thought they would considering I was wearing my work clothes
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December 2021 by Theresa Trammell
I went to order a necklace and they didn't even ask me where I want it shipped to...It wasfor a relative out of state and now since it's getting shipped to the store they won't get it until after Christmas ?
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November 2021 by Golden Strands
Staff is kind and courteous! Such caring professionals. I will always visit them for any jewelry we purchase! Customer Service is Incredible!! Thank you for everything!
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October 2021 by Kevin Johnson
Wonderful place to go
