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February 2025 by Maddi Memering
Very chic location with great staff. My friend was dropping off her engagement ring to get resized and they were very accommodating and kind.
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February 2025 by Dakota Maierhofer
Absolutely terrible experience. They say walk ins are welcome on the website so we drove an hour to check it out. One other couple in the store and the lady helping us wouldn't show us something in the back room we saw online because its in the back room and she said we needed an appointment. I asked if she could grab it and we can stay out in the front she said no that's not how this works.
The options in the front were 5 rings. Rude customer services and walk ins are not welcome whatsoever. I would pay double from somewhere else before buying from this company.
1 star is higher than I want to give.
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February 2025 by Kylie W
Worked with Janae, and she was the best! Such a great, customized experience multiple times, and she truly cares about her clients
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January 2025 by Theresa Jackson
Janae’ Gibson was the best! She made our experience wonderful!
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January 2025 by Jaclyn B
Madeline was so helpful and made such a great experience for me!
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November 2024 by Sarah Welton
Never EVER buy from this business. I got my dream engagement ring here. It was beautiful, but too big. We sent it in for free resizing and they resized it to the wrong size. Then, they refused to resize it for free due to “using our free resizing.” Since the size was close to the size needed, I kept the incorrectly sized ring. We sent my engagement ring in for rhodium plating and it arrived back damaged, with much of the detail on the ring polished off. Brilliant Earth refused to take responsibility for the damage on the ring. We had also bought a wedding band here as well, that was MADE to fit exactly with my engagement ring and found that though we matched it to the wedding band, the rings were different sizes and didn’t match up. Fed up, I sent my rings in for an appraisal to be resized and repaired with explicit instructions not to begin work without contacting us for approval. After weeks of phone calls with no answer, I finally got through over phone and they told me repairs to the rings would cost $1000 after melting down my ring for “metal credit” (the ring itself only cost $1100, so metal credit was completely a scam) and ring insurance would not cover it. They also told me there was only one ring listed in the order when we sent in two. At this point I asked them to send the rings back to the store unfixed so that I can pick them up. They were unable to provide a confirmation that the rings will be returned or a tracking number. I’m completely horrified and disgusted by the lack of clarity and by how clear it is that this company is completely disreputable and dishonest. After dealing with this experience for over a year and a half of going back and forth with Brilliant Earth, we gave up and went to a local jeweler, which we should have done in the first place. They quoted us $150 for all work that needed done and did so with much better quality than Brilliant Earth. At this point I am saddened to say that the stress and frustration of this experience has completely overshadowed my love of my ring. Completely horrified. This experience has made it clear that Brilliant Earth will do everything they can to steal your money, and they are only worth your attention when it comes time to pursue legal action.
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November 2024 by Deanna Demechko
I scheduled an appointment at Brilliant Earth (the Cleveland showroom) to look at wedding bands because I had a less than satisfactory experience at the jeweler where we bought my engagement ring.
As soon as I walked in to the showroom I was greeted by two very welcoming women who chatted with me until my consultant called me back. I loved that the atmosphere was more welcoming and less pretentious feeling, as some jewelry stores tend to feel a bit stuffy and formal. My consultant, Lexus, did a fantastic job helping me select and try on various styles and I really appreciated that she didn’t place any pressure on me in terms of time or commitment to purchase (quite honestly, this alone makes me want to give my business to BE). She also gave me her professional opinions on what I was selecting, which was exactly what I was looking for.
Although I wasn’t ready to purchase anything the day of my appointment, I will absolutely be giving Brilliant Earth my business when Im ready to buy my wedding band. Lexus helped me narrow down my options and I had a really great experience at the Cleveland showroom because of all of the amazing women working there that day. Highly recommend!
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November 2024 by Amanda Blackmar
I had such a good initial experience while choosing BE for my engagement ring. However it has been a year and I have had multiple issues with my stone coming loose. After visiting my local jeweler who is a family friend of mine, they said my setting was never meant to support a diamond like mine. I will need to spend additional money to get this ring reset into something more secure. I don’t understand how they allow people to spend money on something they want when they can’t ensure it is the best option for durability and longevity.
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October 2024 by Lacey Marinaro
Deanna was amazing! She was so patient and knowledgeable. She went over things that I didn’t even know I needed to know! She was organized and ready with samples of diamonds based on my pre appointment survey.
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September 2024 by Jenna Manning
My fiancé and I just had an appointment to look at wedding bands. Janae was so helpful, she made our experience great! We even asked if we can request her for our next appointment!
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September 2024 by Olivia Kagen
Janae' is INCREDIBLE! She was so kind, thoughtful, and welcoming. I had the most wonderful experience visiting Brilliant Earth in Cleveland, and that is thanks to Janae'. Janae' listened to all of my thoughts and ideas and helped me make the final decision for my wedding band. Her expertise gave me a lot of confidence to go with my gut. She is a wonderful representation of this company, and a brilliant professional. Thank you so much Janae'!!!! <3
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September 2024 by Kira Griffith
Lexus Lander was our sales associate and she made the shopping experience incredible! She was so friendly and welcoming and had the perfect stones picked out before we got there. Thank you Lexus!
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September 2024 by Emily Holt
We had a great experience at Brilliant Earth. We were lucky enough to have Melody M help us with the engagement ring and the wedding band. She was knowledgeable, welcoming, and kind. We are very pleased with our choice to go there.
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July 2024 by Alaina Fausett
Deanna was amazing! Super knowledgeable and patient as both my sister and I went in together. So glad we booked separate appointments so we had plenty of time to go over everything. Also love the follow up process. Overall great experience.
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July 2024 by Emily Howard
We had an excellent experience at the the Cleveland - Orange Village Brilliant Earth Showroom. Deanna could not have been more helpful. She was prepared with exactly what we selected online prior to the appointment. She was very knowledgeable and guided us to exactly what ring I envisioned.
