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April 2025 by Chad Hartup
Zach and his team were great to work with - he was informative and helpful. He took steps to understand our need and provide a solution.
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April 2025 by Barbara Rodriguez
I made an appointment at the Pinecrest Casper store because I was able to lie down and compare mattresses. Jeffrey was knowledgeable, helpful, and kind. He answered questions and was readily available by telephone. Overall it was a good experience.
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February 2025 by Jacklyn Evans
Jeffrey was incredibly helpful, knowledgeable, and accommodating. We are in a bit of a limbo period with our home/furniture situation and he made it happen with THE BEST PRICE we found anywhere. 10/10 recommend!
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February 2025 by Lisa Womack
I visited the Casper store last week and purchased pillowcases from the clearance rack. While in there Jeffrey, was the salesperson I spoke with. After hanging out for a bit, I told him depending on what offers I find online would determine rather, I would be back to purchase in store. It just so happens that today I received an email regarding the President's Day sale. I had my cart ready to go but thought about how kind Jeffrey was to me while I was in the store. I decided to go back to the store to give him the sale versus ordering online.
Customer service is EVERYTHING! Thank you again Jeffrey! My husband and I are looking forward to sleeping on our new pillows. :)
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February 2025 by Karlie Smith
Jeffery at the Casper Store in Pinecrest is the best! Super helpful and very informative navigating the process of selecting and purchasing a new mattress! He kept in touch with me and helped go over warranties, quality of the products, and pricing! I’m confident he got us the best price with the President’s Day sale! Also super fun guy to talk to in general! Thank you again Jeffery!
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February 2025 by Mary Beth Ambrose
Yesterday, I purchased 2 full mattresses, 2 foundations and
2 mattress covers from the Casper Pinecrest Store.
I had attempted to make this purchase online, with Casper but, after 5 phone calls, that consisted of holding for 10 minutes or more, each time, being transferred from one agent to another, promising to send links that were never received and not finishing the orders, I decided I had had Enough!
I was just going to leave and go shop at several furniture stores in Cleveland. I was interested in a Casper Mattress, but open to other brands. I did some research, and saw that we had a Casper
store in Pinecrest, so, I thought I’d give that a try.
I phoned the Pinecrest Casper store, and spoke with Jeffrey.
I was immediately impressed! I was treated with respect, asked about my specific needs, received kind and intelligent explanations, without incident, or continually being put on hold.
The best part was that I successfully completed my
purchase as an informed consumer, after dealing with
an employee, Jeffrey, who truly cared!
In conclusion, if you need a good mattress and want to feel
confident in your purchase, I highly recommend the Casper Store in Pinecrest! They will meet your needs in a kind and efficient
way.
Mary Beth Ambrose
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February 2025 by Kevin Scott
After a bad experience at Costco, Jeffrey was knowledgeable ,helpful and a pleasure to meet
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February 2025 by Sarah Batsch
The Casper mattress ended up being my third mattress in less than 6 months. We were having a hard time find a mattress that suited us. We went to the store and had such lovely customer service from Zach. He was extremely knowledgeable about all of the Casper products and was not pushing us in any direction. He helped us through the process from start to finish! We ended up returning the mattress within the 100-day sleep trial period, which was also an easy process. But still had a positive experience overall.
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November 2024 by Dan Scotchmer
Sales process was super easy and low stress. Highly recommend.
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November 2024 by Angelica Hardee
Sophia was absolutely wonderful, she was so helpful and informative. I was eager to buy because she was able to answer every single question I had. I appreciated her so much! Thanks again!
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October 2023 by Jessica Wilson
My wife and I had a wonderful experience at Casper Pinecrest today. We were able to try out the mattress and adjustable frame we were looking to buy, and an employee, Lilly, helped us pick out pillows. We were a bit worried we would be pressured to purchase today, but Lilly just sent me an email with everything we had talked about getting, so we have some time to think about it and make sure we’re happy before we move ahead with our purchase. Overall, I am very happy with our experience and I’m so happy we took the time to stop in and try out the mattress and frame. It makes me feel a lot better about such a big purchase.
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July 2023 by Denaya Clark
UNTRUSTWORTHY. Our supposedly new adjustable base arrived with holes in it. There were paint marks on the bottom of the frame where it had previously been scraped up against a wall. Plus, the two sides of the base (for a king mattress) wouldn’t sync up appropriately. One side always lagged about two to three inches behind the other. Overall, it had clearly been used. When we contacted customer service, they told us they would replace it…and then they did nothing. They didn’t follow up on anything they said they would do. Now we are trying to get the right person on the phone to get them to come collect this piece of junk and give us our money back. Don’t waste your time here.
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March 2023 by Nate Patterson
Very nice clean store well down to answer all my questions with how much of an experience an investment in a top quality item for the future.
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December 2022 by Rachel Ascheman
Sophia and Zach were amazing!! They helped me find the perfect mattress for my husband and I. I cannot wait to sleep on the mattress!!
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December 2021 by Kurtis Hall
I've purchased several items from Casper-Pinecrest and have always had the BEST experience! The representatives have been so helpful and caring, especially the store manager (Biffon). My career is in customer experience, so I am highly critical but can't say enough good things about this store!
