Aaron's has received a mix of feedback from customers regarding their service and product availability. Many long-time renters appreciate the consistent quality and helpfulness of the staff, especially highlighting individuals like Nick and Joe for their excellent customer service. Customers have noted the professionalism of employees at various locations, including Oregon and Navarre Ave in Toledo, with staff being described as friendly and responsive to needs. However, there have been concerns regarding communication and delivery issues. One customer experienced frustration with a delayed lawnmower delivery and found the response from a staff member to be rude. After escalating the issue, the manager provided better customer service, indicating that there is room for improvement in training staff on communication. Overall, Aaron's is recognized for its helpful and professional staff and the ability to meet urgent needs, like providing appliances quickly. Nonetheless, addressing communication challenges and ensuring timely deliveries could enhance the customer experience further.
Nick is a really great guy, once you're out the door he doesn't forget you, and if you have an issue with the item you're renting he is quick to get you a replacement.
March 2024
It's okay to get what you need customer service is good
January 2024
Excellent customer service from the manager and the workers.very helpful and professional at all times.I love the Oregon location.
