Aaron's has received a mix of feedback from customers regarding their service and product availability. Many long-time renters appreciate the consistent quality and helpfulness of the staff, especially highlighting individuals like Nick and Joe for their excellent customer service. Customers have noted the professionalism of employees at various locations, including Oregon and Navarre Ave in Toledo, with staff being described as friendly and responsive to needs. However, there have been concerns regarding communication and delivery issues. One customer experienced frustration with a delayed lawnmower delivery and found the response from a staff member to be rude. After escalating the issue, the manager provided better customer service, indicating that there is room for improvement in training staff on communication. Overall, Aaron's is recognized for its helpful and professional staff and the ability to meet urgent needs, like providing appliances quickly. Nonetheless, addressing communication challenges and ensuring timely deliveries could enhance the customer experience further.
The movers worked well and were very kind to our demands as we requested, the store employees are really nice and try to work with us as they understand our needs great experience so far.
July 2025
Allison was great. Fastest and easiest transaction I’ve had in a long time! Highly recommend this store for any Aaron’s shoppers!
July 2025
Very respectful and helpful Lauryn made this business deal easy and fast recommend getting her to do your business with and making you feel welcomed to the Aarons family
