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June 2024 by carley turner
On multiple occasions employees followed me around the store during the whole duration of me being there and they hovered over me as I made selections. I proceeded to ask a question and was rudely cut off with “do you even have a license” ? Ma’am I wouldn’t be here if I didn’t.
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April 2023 by Leah Van Camp
Was looking to buy hair dye since Sally’s on Woodville closed, but you NEED A LICENSE TO BUY HERE, so not convenient lol.
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May 2022 by Valerie M.
I have been to allot of Cosmo Prof and they were very king, helpful and polite. But the one located in Chino Hills is the worst one and I mean Brianna is very RUDE, SARCASTIC, NASTY. If this is how to treat your customers then you need to shut down this store. I asked her one day when I went to help me find a product all she did was pointed go down and look in the shelf, really is that what you get paid for. So I told her I could find it as I was walking behind her she turned around and told me to stay 6 feet away from her. Dang as a veteran I am vaccinated i if she feels that was then she needs to find work elsewhere. She has never said Hi to me, yet she got mad because I told her I needed a refund because I bought the wrong item she got upset and told me next time Look at the right product and then slammed my receipt and money on the counter, I have never b een insulted as I was then. The only reason I didn't react was my sister who is older then I was in the store. Today once again she was very rude and sarcastic to my older sister. Enough is enough, why is it that that manage never called me about it, I left my number with Brianna. She most likely threw it away. I will call Cosmo Corporation tomorrow because I'm very tired of her being so rude to my sister. You got to go.
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March 2022 by Donna P.
I just checked my CosmoProf near and statement and I shop at the one in Murrieta or Temecula somebody's been using my account and Chino so I'll be reporting it
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October 2021 by Analisa G.
If I could give this zero stars I would. Horrible customer service I needed help looking for a toner and the associate was very rude and not very helpful with searching with me for what I needed. Other customers were there and she was so nice to them but rude to me. I was nothing but nice to her and still she was being rude. I'm never coming back here.
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June 2021 by Sylvia L.
There's this big girl Izabella at the cash register super rude. So sad when you have to avoid a business because their employees have poor customer service skills.
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January 2021 by Pamela G.
Always good service ! Clean well stocked!! Covid compliant..Always stocked.with just what I need.. Helpful employees always
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September 2020 by Chelsea O.
Horrible customer service, I was asking one of the employees (Young Tall Curly colorful hair) questions & she laughed sarcastically at my question like I'm supposed to know . & im new to the industry so it was very rude and offensive. Another thing is I couldn't even use a picture of my license to sign up after being there for 30min now I have to go back & get it tomorrow. Very inconvenient
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February 2020 by Candy H.
Well I just went into this Cosmoprof location nervous because I read the reviews. But I don't if these customers we having a bad day or what when they came but it was totally and completely different from what the bad reviews said . They were very welcoming, nice attentive and very helpful. The store had a good amount of customers and they were attentive to everyone. Thank you ladies for my experience in your location you now have a regular customer. AAA++ Customer service!!!
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September 2019 by Danielle Cox
The employee are all so very nice. And very helpful.
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July 2019 by prettymakeup princess (Makeup_princess)
The one here in Oregon Ohio has very poor customer service as the lady working asked me over 20 times in 5 minutes if I needed help then proceeded to tell me that it's a store only for licensed professionals and you can not even buy anything from them without a license smh!! Mind you she had no clue rather I was a licensed professional or not as she didn't ask and just assumed!!!
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July 2019 by Mary Garza
Very helpful and friendly??
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March 2019 by Maria R.
Zuleima is amazing she went above and beyond for my mom and I. !! You're amazing Zuleima thank you!!!
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March 2019 by prettymakeup princess
The one here in Oregon Ohio has very poor customer service as the lady working asked me over 20 times in 5 minutes if I needed help then proceeded to tell me that it's a store only for licensed professionals and you can not even buy anything from them without a license smh!! Mind you she had no clue rather I was a licensed professional or not as she didn't ask and just assumed!!!
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January 2019 by Allison Marlow
Awesome store with even better girls working here! Shelves are stocked and are very helpful!
