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November 2023 by MyDailyLife Shorts
The only place I'll continue to go to in order to purchase a vehicle. All the staff is beyond helpful and goes above and beyond to get you in the vehicle you want. I just purchased my car last month and couldn't be happier.
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October 2023 by zachary schroeder
Paid almost $1300 to have electrical issues “fixed” and my rear brakes fixed. The second I pulled off the lot my “fixed” issues popped right back up and now my car has a constant abs light on & deactivated traction control. When I called to ask about it I was told I had to pay another $250 for more diagnostics. Unreal.
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October 2023 by Marissa M
love my new car!!!!! Chad Hoyt was extremely helpful & listened to what type of car i wanted and how much i could afford! would recommend him to anyone looking to get a car !! 5/5 !!!!
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October 2023 by Terrie Jensen
The Baumann Service team goes above and beyond normal service making sure that I have a professional team working on my vehicles. Thanks to Tim Smith and his crew for handling my car as if it were their own and when the car comes back, I know I can feel confident that I am safe driving a safe vehicle. Your team ROCKS!
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August 2023 by Chuck Halstead
Trying to contact dealer about previous damage to the roof of the 2020 Ford truck that was discovered by the insurance adjuster. Damage was not disclosed when purchasing.No one will return a call.
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August 2023 by Jeffrey Nofziger
This is the second truck I've purchased from Gary. He explains things clearly and respects my time. They took care of me and made the delivery process seamless. I will definitely call them again.
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August 2023 by Bill O'Connor
I had my F150 in for service last week. I was experiencing intermittent hard brake pedal. At my last oil change I was also told my brakes were in the yellow range so I asked to get the brakes changed. The brakes were changed but when I got home the hard pedal problem still existed. I went on line and searched this problem. Numerous articles popped up including a Ford recall 15FN05. The problem is with an electric vacuum pump and vacuum hose harness with several check valves. I have purchased 15 vehicles at this dealership going back to Bill Miller, Sutphin, Mathews,… and had all subsequent services done here. I expected that the technician would have looked up my symptoms and saw that Ford was well aware of it years ago instead of just charging $1000 to change the brakes and hope the problem went away. This is not the service and knowledge I expect from Ford! It turns out I am past the cutoff date for the warranty but not the mileage but the service rep said there was nothing he could do. The parts for this repair are $920 plus labor. I believe that Ford should at least offer some assistance since I had to troubleshoot the issue myself since the technician did nothing plus I must now spend another day with it being repaired! I hope this is not an example of how Baumann treats long term good customers!I want to update my review from several weeks ago and recognize Ray Campos, service advisor, who genuinely listened to my comment and concern. He went above and beyond the call of duty to contact Ford Corporate and set up a call for me. The Service Department Management decided to install the recall repair equipment today on my F 150 truck under warranty at no cost to me. Thank you Baumann Ford and especially Ray. 5⭐️’s
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July 2023 by Marissa Phillips
I bought a 2019 dodge charger in 2021. I noticed a loud concerning noise to the front left side. I took it back to Baumann in Oregon and they said they that I have to take it to Fremont Baumann in order to diagnose it. So I did I had a car rental for a couple weeks so they could diagnose what was going on. They stated that it appeared that the front end had work done to it which has voided the warranty. I had no clue it had work done to it. Fast forward to June 2023 I took it in to get appraised and Matt Shanahan stated that he has good news for me. He could get me out of the loan. I have been paying well over the minimum balance so I was really confused why I wouldnt have gotten more money for it. He then proceeds to say that he was disappointed that it had been in 2 accidents three months from each other! This was never disclosed to me! He stated one of the accident deemed it unable to be driven! I said this was never disclosed to me?! He stated “yeah I always have my clients get a car fax done.” Then realized that he had sold me the vehicle without offering a car fax and then retracted his statement by saying Well I hope my clients ask for a car fax. Now, I have to get major front end work after only 20,000 miles. This does not include the paint warranty I added on to my car that no one at Baumann ford Oregon knows about or how to get In contact with that company. Matt has not offered to rectify the situation. As far as I’m concerned Matt shanahan and Baumann Ford Oregon has deceptive business.
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June 2023 by Dennis Archer
I was satisfied with the service from your dealership, but I could not understand why you could not accept a cashier's check for the specified down payment. The vehicle is running well, and we have not been contacted yet by the dealership in Michigan as to when to come in and have the camera repaired. I was happy to have the truck delivered to my house and Justin Canfield did express his appreciation for the sale. Thank you.
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June 2023 by Lisa Gargas
I called to get an appt for an oil change on a Saturday. They promptly scheduled me at 8am. When I arrived the attendant immediately took my key fob. Went to have breakfast next door at a Bob Evans. When I came back to pick up my car, the attendant went to the desk, got my key fob, and said "here you go!' The whole experience exceeded my expectations, primarily due to the outstanding customer service!!
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June 2023 by Tisha Lawson
I've stopped in here a few times for service appointments. I admit that I'm not the most experienced when it comes to scheduling service appointments.So I've had a little trouble with scheduling what I need in advance.The service however is professional and doesn't take a lot of time.
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June 2023 by maria dunbar
Their service department is a joke. My Ford Edge has been there 3 times in less than 2 months for same problem, paid almost $600 first time, had to take it right back, they said the codes just needed clearing. Few days later had to have it towed there AGAIN for SAME problem they tell me another almost $600, call me a few days later tell me $1353 to get an estimate emailed to me for $1324!?! Charged me double for parts! Just had it towed out of there, they've completely lost all confidence I had in them. After buying 3 cars from there, never again. I was a very loyal customer, shameful.
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June 2023 by Tim Tallman
Every vehicle that I have bought from Bill Barwiler .. Has kept me on the road. He does what he has to do to get the deal done . I appreciate the time and energy you put in to make things happen. I've bought several cars from them when they were Mathews Ford and now Baumann Ford. My salesman Bill Barwiler is still there. I couldn't imagine going anywhere, but to him. He has always treated me and my family right. If you are here and need a salesman make sure to see him. Thank you Bill Barwiler…
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April 2023 by Amanda Donnelly
We just recently purchased our new 23 Bronco. Our sales representative Tris was awesome, she stayed late for us and worked to make sure our experience was as easy and simple as possible.
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February 2023 by Kayden Montgomery
Hello, Woody was fantastic. He accomplished just what was required. He was aware of my issue and made certain that it was addressed. His customer service is a ten out of ten. He not only went above and above to address my concerns, but he also ensured that I felt confident in acquiring a new truck.
