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December 2023 by Body A.
I brought my SUV for service without an appointment and was promptly attended to with professional care to every detail of the vehicle's needs. A thorough evaluation and update was immediately done and my vehicle was running perfectly thereafter. In addition to great service, the price was just right, all my questions were answered and suggestions were offered to improve my driving experience going forward. My visit to Chevy of Ottawa was like a breath of fresh air compared to past service visits at competitors. The staff were friendly, knowledgeable and outstanding. I'm definitely going back to Chevy of Ottawa.
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November 2023 by Greg Snprone
Read edit below:Great service and professionalism. Listened to what I wanted and worked with me to get it done in a timely manner. Brandon (Sales Person), Jeremiah (Business Manager), Aaron (Service) were helpful, friendly and efficient. This was my first new truck in 13 years and my first ever Chevy and I was very happy with the experience.Edit: They calculated my taxes wrong and had to cut a check while on vacation. Not super happy they did the math wrong.Now tags are expired and waiting on memorandum title.Also, when I leave vm I was told they did not get them. I'll stay at 4 stars if this get resolved soon but my early satisfaction is starting to wane.Got a call from salesman stating the person responsible was not in but would be in today and call me first thing....1:28 pm no call.I call and talk to title department. I was told they had been waiting on taxes and had not been to courthouse yet to file. I explained how my temp tags are expired. She stated they would go to courthouse today. I asked if this was normal and do they only go once every 45 days (the length of temp tags in Ohio) because it seemed odd to let all your customers temp tags expire and she said no they had been waiting on taxes.When asked when to expect it basically got the feeling "when it gets there". No offer to get a new temp tag or get me a manager to talk to...not very helpful.So I have a new truck with expired tags. I know folks drive on them and after recently retiring as a Police Sgt, I gave folks breaks but it was never guaranteed. And I'm guessing they would pay the ticket if I get one.
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November 2023 by Zoose
Absolutely amazing experience. Love my new truck and will be doing future business here. Special Thanks to Jeremiah, Sean, and Jeff for making this go smooth.
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November 2023 by Daniel J.
Great staff, great selection, great prices for everyone. Great place to buy a car. They pick up and deliver anywhere and every time you come for service you get a free car wash. Everyone there was very friendly.
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October 2023 by Melissa Breece
Nice people and very helpful. Kaitlynn Ramirez came out in the rain to talk to me. I was happy I could be the first one to bye a car of off. Thank you for an amazing Ford Edge.
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September 2023 by Rick P.
Was very interested in a Corvette they have for sale.Been "trying" now for nearly 3 days,they took some basic info to start the process.Since then,no return call,no email,not a word.I'm over it!
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August 2023 by Justacarthang Baldeagle
Great Customer Service and Great Prices I drive all the way from Lima because of the hospitality and genuine people. They replaced my keys with no problem and they are fast!
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August 2023 by Blaize Heuerman
Paul was great, he made something nearly impossible work. Highly recommend 10/10.
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July 2023 by Crissy Vannata
Aaron Richmond took great care of us , he showed us numerous cars. He was extremely professional , and helped us come to final decision very well. I recommend his business to anyone who wants to get into a great deal!!! The whole team worked well together ??
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July 2023 by Malik Wilson
Aaron Richmond hooked me and my small family up with great service, treated us very kind and got us in a good car !
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June 2023 by Carsten Quinlan
I got a great Corvette from this dealer. Zach was fantastic to work with. Thanks
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March 2023 by Jim Thompson
I am typically not one to give such praise to a business unless said business has gone well above and beyond my expectations (which are on the higher side of average). This is even a rarer occurrence when speaking about a car salesperson/dealership, and likely a first for me. However, I experienced a level of customer service last night, and into this morning, that cannot go without recognition.I had been giving “fatherly advice” to my son who was looking to purchase a “new to him” used vehicle. As he had not yet gone through this process, I accompanied him. Making recommendations and encouraging him to purchase a vehicle that met his, and his young family’s needs, as opposed to seeking something he “wanted”. Also, I pretended to know more about used cars than anyone else in the free world (please help me keep this secret from my kids) and kicked the tires, looked under the hood, then stood back from the vehicle, tilted my head to the side and acted like I saw something I didn’t like. After that, I put on my professional financing hat and, well… I think you know where that is going.Long story short, my son found a nice mid-sized 4-door used car at Chevrolet of Ottawa (Ottawa, Ohio) and we were blessed to work with Jeremiah McCarty throughout our entire experience. We arrived to the dealership around 5pm, test drove a couple vehicles, and once the one my son wanted to purchase was decided, then comes the obligatory negotiations. Although the negotiating was easy-peasy, at this time of the day finding the right bank to finance the vehicle was nearly impossible, however we found one. After over 3 hours, helping us (1.5 hours after the dealership closed) and at least one phone call from Jeremiah’s wife, my son drove home with a new used vehicle.If staying that late wasn’t enough (knowing that those late-night calls from your wife aren’t enjoyable calls to receive at work), Jeremiah continued to diligently work in my son’s best interest and this morning, found a better loan/better terms and contacted my son to let him know. Jeremiah could have taken the “easy win” and just processed the terms already agreed to but he went the extra mile. As a father, I could not be happier with him and/or Chevrolet of Ottawa.Jeremiah’s work ethic and observance of my son’s best interests are a great credit to not only himself, but also Chevrolet of Ottawa. Such personal and professional behavior(s) should be recognized and shared as these personal and professional character traits seems to be diminishing in our society today. Although I reserve the right of being “the angry father” if something goes wrong with the purchased vehicle, it is difficult for me to fathom that Jeremiah McCarty and Chevrolet of Ottawa will not continue providing superior customer service.Thank you, Jeremiah McCarty and Chevrolet of Ottawa! You treated my son very well (and for not calling me out for “Faking it Until I Made It”).
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February 2023 by Michael Nagy
Absolutely excellent service, amazing people! They worked very well with me and made the process smooth and easy! Journey was an excellent salesman and very knowledgeable! Would recommend him and Ottawa Chevrolet to anyone!
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February 2023 by Ben Schnipke
Bruce was extremely helpful! Absolute zero pressure and worked with me to get me into a vehicle that I really liked! Totally recommend!
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January 2023 by a Lira
I highly recommend buying at Ottawa Chevrolet. We worked with Journey, he took his time and let us test drive several trucks and worked to get us the perfect truck. He made the entire process of buying and trading in our old truck easy. We will definitely be back to work with him again.
