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August 2023 by Dave A.
This is literally the worst bank I stopped in last year asking for a loan to get a motorcycle and was turned down was told I needed a cosigner but I went straight to Honda a few months later and bought a 2023 Honda Grom with no cosigner with a decent interest rate when I set up my bank account like 6 yr ago they asked me which option I wanted to let my account go negative if I spend too much money or decline my card if I don't have enough money even though I selected that I don't want my card to go in the negative that I want it to decline me if I spend too much money it's still puts me in the negative all of the time and the $37 fee is getting ridiculous. sometimes if I'm lucky I don't have to pay the fee if I catch it on the day it goes negative but mornings like this morning they return my credit card payment don't put my account negative like 60 some dollars where I can just add the money and cover it this morning but instead take my money back only leave me with $100 out of A roughly $170 payment making my account not negative then charging me a fee for overdraft in my account that's not currently overdrafted so they can put me in the negative other times to pay for bills that are auto pays but somehow this auto pay doesn't count it doesn't make any sense they also charge an outrageous fee to get a money order I believe it's upwards of $10 now if I'm not mistaken they said you can go across the street to the post office if you want like no I wanted the service I had before at the price that it was before it was only about three dollars whatever you do go find you a bank that will give you decent ATM machines that take cash like Huntington or any other bank also go to a bank that does Zell and services like acorns and Robin Hood because this bank does not allow you to have very many apps on your phone I was surprised when I signed up for Rocket Money and I actually found my bank on their list of banks I've been with this bank for a while now probably six years or more It's probably time to start bank shopping again unfortunately
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October 2019 by Rick Laubenthal
I do most of my banking at the Glandorf Location. Doesn't make a difference who is working there, always friendly with a smile. Also make double sure that they are doing what we want done with our money. Also take the extra minutes to discuss options and solutions.
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March 2019 by Kit Augsburger
Very friendly staff. They go out of their way to help you. Will stay late just to make sure you are taken care of. Great place to do your banking.