“Terrible to get a hold of! I got a message that stated all lines were busy and that I should call back. They actually tell you not to leave a message because they don’t check their voicemail. I called back repeatedly, but got the same result. Who has time for this when you have a sick pet? I found this very unprofessional and, frankly, more than a little callous considering that the individual calling them is already dealing with a stressful situation in all likelihood. I’m not taking my pet to someone who isn’t really there for me from the get go. At the very least, asking your customer to call back repeatedly to see you is the epitome of rude.I decided to revise my rating after visiting this practice today. I will admit, I was LIVID when I wrote the above 4 years ago. While I still stand by what I said above about asking your customer to call you back, I feel that this practice deserves a rating that takes into account the whole picture. In short, I had a GREAT experience today. The front desk is welcoming, friendly, and very efficient. Upon arrival they politely informed me that there had been an emergency, and that they expected my wait to be a little longer today. They were quick to apologize, and, intermittently, kept me appraised of how much longer they expected my wait to be. In actuality, I really didn't wait long at all and it was obvious to me that the staff valued my time and tried to move things along as quickly as possible. At the same time, I didn't feel rushed at all during my appointment. Dr. Baldridge took his time with my cat, explained my options for preventative care (including cost), and was very gentle in his examination. Prices are extremely reasonable, less than half of what I paid in Findlay. I am very happy with my decision to give this practice a chance. It's really everything a pet owner would hope for: considerate office staff, very caring vet, lovely space, and reasonable prices.All of that said, I do feel that there needs to be something done about the call system. The first time I called the other day, I got the same "call us back" message that infuriated me four years ago. I tried to go to the internet to schedule an appointment, but the "first time user" link did not work. However, this time when I called back, I got to talk to someone and she made the appointment for me. She was very polite and expressed concern over the non-working link so maybe this will get fixed. At this point, with so many positive things going for this practice, I will continue to bring my pets here in spite of the phone situation. I will even go a step further and recommend them to anyone without reservation. After experiencing two other local practices, this one is by far the best.”
Veterinarians
Veterinarians
“Terrible to get a hold of! I got a message that stated all lines were busy and that I should call back. They actually tell you not to leave a message because they don’t check their voicemail. I called back repeatedly, but got the same result. Who has time for this when you have a sick pet? I found this very unprofessional and, frankly, more than a little callous considering that the individual calling them is already dealing with a stressful situation in all likelihood. I’m not taking my pet to someone who isn’t really there for me from the get go. At the very least, asking your customer to call back repeatedly to see you is the epitome of rude.I decided to revise my rating after visiting this practice today. I will admit, I was LIVID when I wrote the above 4 years ago. While I still stand by what I said above about asking your customer to call you back, I feel that this practice deserves a rating that takes into account the whole picture. In short, I had a GREAT experience today. The front desk is welcoming, friendly, and very efficient. Upon arrival they politely informed me that there had been an emergency, and that they expected my wait to be a little longer today. They were quick to apologize, and, intermittently, kept me appraised of how much longer they expected my wait to be. In actuality, I really didn't wait long at all and it was obvious to me that the staff valued my time and tried to move things along as quickly as possible. At the same time, I didn't feel rushed at all during my appointment. Dr. Baldridge took his time with my cat, explained my options for preventative care (including cost), and was very gentle in his examination. Prices are extremely reasonable, less than half of what I paid in Findlay. I am very happy with my decision to give this practice a chance. It's really everything a pet owner would hope for: considerate office staff, very caring vet, lovely space, and reasonable prices.All of that said, I do feel that there needs to be something done about the call system. The first time I called the other day, I got the same "call us back" message that infuriated me four years ago. I tried to go to the internet to schedule an appointment, but the "first time user" link did not work. However, this time when I called back, I got to talk to someone and she made the appointment for me. She was very polite and expressed concern over the non-working link so maybe this will get fixed. At this point, with so many positive things going for this practice, I will continue to bring my pets here in spite of the phone situation. I will even go a step further and recommend them to anyone without reservation. After experiencing two other local practices, this one is by far the best.”