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November 2023 by Renee Reiter
Was on hold for the pharmacy for over 15 minutes. Hung up and called the store itself and asked I'd anyone is in the pharmacy. I was told they don't answer their phone if they're busy. Was transfered back to the pharmacy and have been on hold 17 minutes so far. A customer's time is just as important. Next time will fill the prescription at another pharmacy. TERRIBLE!
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November 2023 by T H.
This is literally the shittiest pharmacy I've ever been to. The people there outright refuse to help you. Their online system is nigh unusable, but god forbid you expect help from a human person because they won't give it to you, they'll tell you to schedule online (doesn't work) or phone (just a bot, also doesn't work). On that note, they straight up don't answer their phone so calling them is useless.
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November 2023 by Christopher Barrett
I have called the pharmacy 3 times on the dates of 11/2/2023 & 11/3/2023 and all 3 times have just turned the speaker on my phone waiting for someone to answer and have waited over 30 minutes before hanging up because no one will answer this is a terrible way to handle business I don't understand why health insurance even deals with these stores because they are terrible
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October 2023 by Victoria Holtz
EDITED: later that day, I went in to actually speak to them about it and surprised they were closed unexpectedly because they don’t have a pharmacist and they’re unsure of when they will open. Not really sure if these guys should even be allowed to have a pharmacy. I think too many people would end up without their necessary medicines…I’ve been waiting 18 mins now on the phone for a prescription they won’t fill because they “don’t have”. I called my doctors office today and they receipts of them acknowledging their reception of it. They are a terrible pharmacy that I always have problems with. I have gotten the same prescription for the past three months and no matter what every time I go it’s a three day ordeal.
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October 2023 by Nancy Ferguson
This is my pharmacy, and I've found they are quick, caring, and double check my doctor's prescriptions carefully if they see a potential for interactions, etc. They are always helpful with advice and available to educate about medications. At times, medications can be out of stock; like all chain pharmacies these days, pharmacy staffing is low and good, hardworking staff are pulled in many directions. Vaccines are quick and easy.Front of store staff are always warm and friendly. This is a quick in, quick out option for personal care, snacks, and medicines. I really appreciate their text system, too.
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October 2023 by Lilly Kean
Doesn’t bother to answer the phone.
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September 2023 by Anna Maki
They were so quick to change things around for me and kind
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September 2023 by Alexis P
Doesn’t answer their phones. 24+ hr wait on medications. Constantly putting meds on hold.
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May 2022 by Adriana Zorrilla
Pharmacists are friendly but they always experience issues when I go get my prescriptions even when I get the confirmation text telling me that my medicine is ready for pickup.
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May 2022 by A
Staff is nice but never has my prescription or information despite having refilled there 4 times. Ignores prescriptions filled over the phone when you talk to the phone robot. Very annoying.
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April 2022 by Merr M.
GO TO WALGREENS I made the mistake of having my doctor call in 2 prescriptions to cvs this weekend and when I arrived at the pharmacy the workers didn't acknowledge me and continued to talk and ignore. I even saw a pharmacist kick people's prescriptions out of her way on the floor!!! When they finally decided to give me the time of day, the worker told me only one prescription was available and said I could buy the other medication over the counter. When I asked the b**** where I could find the other medication she pointed to an area across the store and said "maybe over there". I did not end up finding what I wanted and left. Walgreens ended up having it and the workers were actually decent humans! Think twice before going to CVS (cunts v. Students)
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November 2021 by Abby
Staff is nice but never has my prescription or information despite having refilled there 4 times. Ignores prescriptions filled over the phone when you talk to the phone robot. Very annoying.
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November 2021 by Scarlet Snyder
Never responds to phone calls.
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October 2021 by Julia H.
Hands down, consistently the worst CVS that might exist. I've lived in Dayton, Franklin, Miamisburg, Forest Park, Middletown and Lebanon, Ohio since I turned 18 and had to switch from Walgreens to CVS when I did because of an issue with insurance. I would pay the higher medication prices to be able to switch back to Walgreens if I could. The lines, inside and in the drive through are always very long, and its not abnormal for me to have to wait 30+ minutes... just to DROP OFF an Rx... god forbid you have to pick one up or you're stuck in line behind someone with an issue the pharmacy techs are trying to resolve. The only time I've never had to wait in line (Today), the pharmacy was closed for an hour for lunch.... I have worked at pharmacies in the past just as a customer service representative and a cashier, and never in my life have I seen an entire department of a store close for an hour. Usually, employees stagger their lunches over the course of a few hours so that way you don't have to close down the entire pharmacy or the entire department. Tell me how that makes sense at all. Especially when you only have a short timeframe each day during your own break at work to go to the pharmacy to pick up the medication's that you need. Do better. I understand pharmacy workers are overwhelmed because of Covid and everything, but if you can't handle treating your customers properly, then you need to hire more people. I know it's easier said than done, but on top of the weight times being very long at this location, I'm typically met with a very rude pharmacy tech whenever I'm at the window picking up my prescriptions. I feel like I'm more of an annoyance to them rather than a customer or a "patient". I don't typically like to give places bad reviews just off of one bad experience because I understand that a businesses reputation should not stand solely on one employee or one bad experience. Mistakes happen and people have bad days, But I've been using this pharmacy for about four years now and it has been absolutely awful the entire time I have lived in Oxford. You should see what people say about it on the community pages on social media platforms. It's basically the laughingstock of our city at this point.
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October 2021 by Alicia Lainhart
This is regarding the pharmacy, the girl I spoke with I think her name was Natalie (purple hair) was very rude and interrupted me almost every time I spoke to her. They marked my fiancé’s COVID test as a no show and said they didn’t have a line when we were waiting behind a car there. We also had 2 people tell us two different things about times. Very unprofessional place if I could give 0 stars I would.
