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February 2024 by Bethany Speer
Put a prescription in on a Thursday, went the next day to pick it up and nobody answered the window for a good 5 minutes just kept walking past the window and it wasn't done at 12:15pm and they said to come back after 12:30pm? So then I come back after 1230 and they're like oh the medicine counter machine isn't working I'm gonna have you loop around, like seriously? I shouldn't have to go in this line 3 times just to pick up a prescription. Very unprofessional.
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January 2024 by Jacob L.
redeemed points on Pampers to use a coupon specific to Kroger to discount my next Pampers purchase at Kroger. The Kroger checkout was not scanning the coupon, so the worker got the manager. Manager saw it wouldn't scan and even after showing the coupon was legitimate, she refused to allow the coupon to be used. I would not have had this type of service at Target and regret not taking the extra ten minutes to go there today. After experiencing so many things wrong with Kroger through the pandemic and after, it's hard to stay committed to a store that no longer sees you as a valued customer, but as a number.
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December 2023 by TheSpicyPizza
saw a big guy here buying chocolate milk, wonder if he lifts?
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December 2023 by Isaac H.
Oxford Kroger is the worst of all of them. Almost everyone up front plays the farovtism card. I know because I worked there. And everyone is unhelpful.
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October 2023 by J David Hillery
This is review is strictly for the wine department and service at checkout.Above average selection on wine and freaking bargain prices. Like Wagner Family wine Bonanza $17.99 with your Kroger card. That's like cost.Service was friendly by a real person checking me out. 3.5 rounding up.
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October 2023 by J David H.
This is review is strictly for the wine department and service at checkout. Above average selection on wine and freaking bargain prices. Like Wagner Family wine Bonanza $17.99 with your Kroger card. That's like cost. Service was friendly by a real person checking me out. 3.5 rounding up.
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September 2023 by Jason Keith
I went to buy some non-dairy products and they had clearance prices on EXPIRED products. I’ve gotten home before in the past after forgetting to check dates and have now realized this is a common practice at this location. Be sure to check the dates on everything at this Oxford Kroger prior to check out.
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September 2023 by Stephanie Wilson
I'm always impressed with how clean the store is and how well stocked they keep it, even during the busy seasons when all of the students are here.
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August 2023 by Jeffrie S.
Although overall I'm very glad that we have a Krogers store in Oxford, there are areas they could improve. First, I usually have difficulty with the produce section. While I appreciate the variety, frequently the produce is old, or looks good on the outside but is either too old or tasteless on the inside. I realize they probably have only one supplier (a Krogers produce warehouse somewhere). My other issue is the lack of customer service training for the employees who stock the shelves and refrigerated sections. They act like we customers aren't there, never speak and usually just ignore us --- even if they practically run over us. This has happened multiple times, and I believe it could easily be improved. But as I mentioned above, I'm glad we have a Krogers (and a Walmart).
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July 2023 by Kelsey Williams
I love this Kroger. It’s small but has everything you need. If you have their app you get even more savings by clipping coupons and with their cash back option. The staff is friendly and they have great sales. The only thing I would NOT recommend is doing their pickup if you like good produce. They don’t tend to pick the best produce, you’ll get inedible super green bananas and squished raspberries. The only time it is unbearable to go into the store is the week the students are moving back to Miami University because they are all there with their parents.
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May 2023 by Bri D
This is a very good Kroger location. They always do a good job of keeping their shelves stocked, even when people go crazy buying and storing up goods and groceries before a big storm. Their store is always well organized and I generally have an easy time finding whatever I need, even on quick trips when I want to just dash in and dash out.
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May 2023 by eliza Evans
Negative five stars, but it makes me pick one star....Once or twice and I wouldn't complain, but it seems every order I place can't be filled on time, and they don't notify me until fifteen mins before my pick up time, so I end up spending an hour or more in the parking lot waiting on them to finish. I could go in and complete my order in less than an hour and be on my way so I'm not sure why it's not ready when it was ordered the day before. If the time slot isn't available it shouldn't be offered as an option. My advice is to pick a slot an hour earlier than you want to pick it up, or maybe use wall Mart and pick up when you actually want your order.
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May 2023 by Michael Scott Proud (Squeaks)
I just love it when we order groceriets from Kroger's to be delivered and the driver calls just to let ya know.. hey so ummmm since I can't find your place of residence well he's gone home. $200.00 worth of food..I mean did the GPS system crash and I don't know about it or simple instructions just too much for this individual..I don't get it.. makes my brain hurt... I'm just sayin the other individuals who delivered to my house already without incident don't live in this state and one other individual who isn't even from this country found our place no problems.. everyone just be extremely descriptive on your order apparently the ones who do your grocery shopping are supposed to call you if they need to substitute items and they've not called us one time to do this plus there's alot of my order just not sent to me cuz they're too lazy to call me ... so I'm outsourcing this task since these simpletons can't hack the task.. my outsourcing individual not only gets what I need and want but I get it way way cheaper
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May 2023 by Kennedy Matthews
terrible experience. Lazy and rude employees; lady did not bag my groceries
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March 2023 by Jeff Dougherty
Employees I have encountered over my 25 years of shopping this store have been great as well as past management, boy do I miss Ed. The current store manager (Brittany) provides no professionalism or costumer service skills, which I hope doesn't bleed over to her employees. I placed a Click list order on 2/17 for 6-7pm pick up, that got pushed back to 7-8pm pick up, then that got pushed back to 8-9pm pick up, then that got pushed back to next day pick up. My issue isn't the change in pick up times but the issue is the time I was notified about change in pick up time, 655pm, I was pulling into store parking lot for pick up.I spoke to 2 managers (Taylor and Brittany) inquiring if calls notifying changes in pick up time could be done earlier, both only wanted to blame employees providing Click List service. No "Sorry for the inconvenience. That is something we should discuss as store." They only wanted to provide excuses and blame....love the store will continue to be loyal but WARNING any issues requiring management interaction wont be productive.