-
November 2023 by Greg Peck
Assisted in the sale of my car.
-
October 2022 by L H
If negative stars was a bank, this would be it. Just wasted an hour with Taylor while simply wanting to close an over 1 year old savings account created from a trust. After several calls to corporate and the originating branch in Cincinnati/OTR, that even shared the original court documents and sent hard copies via fax, no one was willing to remove the hold on the account that was clearly originally placed due to account holder's age. This branch manager only managed to claim ignorance of the documents in front of her (why is she a ‘manager’??) The Cincinnati/OTR manager "wasn't available" but the individual there, that faxed the court documents, suggested deferring to the Oxford branch manager. Why are banks operating in silos in 2022!? Why are branch managers clueless/helpless about account holds placed by other branches!?Why would anyone bank at US Bank!?
-
April 2022 by Lisa Herod
If negative stars was a bank, this would be it. Just wasted an hour with Taylor while simply wanting to close an over 1 year old savings account created from a trust. After several calls to corporate and the originating branch in Cincinnati/OTR, that even shared the original court documents and sent hard copies via fax, no one was willing to remove the hold on the account that was clearly originally placed due to account holder's age. This branch manager only managed to claim ignorance of the documents in front of her (why is she a ‘manager’??) The Cincinnati/OTR manager "wasn't available" but the individual there, that faxed the court documents, suggested deferring to the Oxford branch manager. Why are banks operating in silos in 2022!? Why are branch managers clueless/helpless about account holds placed by other branches!?Why would anyone bank at US Bank!?
-
April 2022 by Lisa H.
If negative stars was a bank, this would be it. Just wasted an hour with Taylor while simply wanting to close an over 1 year old savings account created from a trust. After several calls to corporate and the originating branch in Cincinnati/OTR, that even shared the original court documents and sent hard copies via fax, no one was willing to remove the hold on the account that was clearly placed due to account holder's age. This branch manager only managed to claim ignorance of the documents in front of her. The Cincinnati/OTR manager "wasn't available" but the individual there, that faxed the court documents, suggested deferring to the Oxford branch manager. Why are banks operating in silos in 2022!? Why are branch managers clueless/helpless about account holds placed by other branches!? Why would anyone bank at US Bank!?
-
December 2021 by lois personette
i have never had a problem with this bank.great service
-
November 2021 by Amanda
Everyone working there was very friendly! Billie got us taken care of, and did a great job, thanks again!!
-
July 2021 by C R
This branch is the worst! No money in the ATM. One clerk working both drive thru bays and the front window! There were 8 cars in drive thru and people lined up out the door. I will never step foot at this branch again. This is beyond ridiculous!
-
November 2020 by Dee Eads
Ive never been to a slower babk in my entire life. Do not waste your time here you will regret it 100%.
-
July 2020 by Robert Bertram
This is hands-down the slowest and worst bank in the state of Ohio. They are rude and clothes before they're supposed to.
-
March 2019 by Scott.baier Scott
The atm and drive through is decent. The staff was decent and friendly
-
June 2016 by dustin huff
Has an ATM & drive thru
