-
September 2022 by Pat M.
I've been into several of their stores and always had a good time chatting with the employees. They know their stuff. Recently stopped into the new shop in Macedonia and was amazed at how well it was laid out. The guys there were helpful. They have free hot dogs too! What else do you want?!
-
September 2022 by Charlene Ashley
If you can't find it at Lowe's, we send them to you.
-
July 2022 by Bigg Vern
Best plumbing supply house in Ohio
-
May 2022 by Thomas Reed
Highly recommend. Ask for Jayne Lynch at Active Plumbing Design for superior professional planning advice and ideas, feedback, ordering and handling of any issues that might arise. Very satisfied with the project from the moment we walked in to discuss with Jayne to the on-time finished bathroom project.
-
October 2021 by S D
Chagrin Falls counter worker was one of the worst, rudest person I have ever experienced. I own several companies and have never been treated in such a disrespectful manner. I needed to return some fittings and was screamed at that he could not provide a credit. I certainly will NEVER use this company again and will spread the word in the community to follow my lead.
-
October 2021 by Chuck U Farley
No thanks
-
October 2021 by S D.
Chagrin Falls counter worker was one of the worst, rudest person I have ever experienced. I own several companies and have never been treated in such a disrespectful manner. I needed to return some fittings and was screamed at that he could not provide a credit. I certainly will NEVER use this company again and will spread the word in the community to follow my lead.
-
September 2021 by Emelia P.
I have worked with Active Plumbing Supply in the past. I have always had good interactions. We visited them to purchase a shower. We were greeted within a minute by someone and then were approached by a sales personnel fairly quickly. We were told to come back to her when we had questions or needed help. At the time there were two sales personnel and one was working with another couple. We found the product we liked and wanted to make a purchase. The saleswoman who had asked us to contact her started to approach us and then turned to join the other salesperson. We stood there waiting for help for about 15 minutes and were completely ignored. We were unsure why it took two sales people to help one couple while leaving the only other couple waiting. We walked closer, but we did not even receive a sign that the saleswoman was even interested in serving us. A simple, "I will be right with you" or some message to acknowledge that other customers needed help would have helped. We moved closer to the group and the door and when we did not receive a response, we slowly left. There was not even a farewell comment or an effort to see if we had any questions. We were ready to set up our purchase, but the sales' staff seemed to think our business was not needed. We plan to take our business elsewhere.
-
April 2021 by Joyce Prudic
Helpful staff. Quality products displayed well.
-
April 2021 by Kevin Alloway
Fast and polite service
-
March 2021 by Michael Gonzalez
We purchased a vintage 1940's sink that needed new valves and handles. The sizing for the valve openings was such that finding replacements was difficult. We took the sink to the store, and an employee took the time to measure the related dimensions and went through a catalogue with us to identify viable options. After finding one we liked, the employee placed an order and contacted us when the order arrived. We installed the valves and handles and they fit perfectly.
-
November 2020 by Chuck Bunnell
Helpful friendly counter staff. I'm not a plumber or anything like that so I'm not a big account. But I was still treated well and they took the time to find what I needed to get the job done.
-
November 2020 by Tom Slak
We had an 11:00 o'clock appointment with Debbie. She was very helpful, very informative and very professional. We had a good experience.
-
October 2020 by Steve Sudyk
Great staff and wide selection for your kitchen and bathrooms.
-
June 2020 by Dave Grgurich
Thanks Beth and Dan. Nice job...