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August 2023 by Valeriya Vasilenko
Great bank, very helpful staff. I had an issue with check and banker Jared handled it very fast and effective, so I got money deposited same day. Branch manager Chris went beyond my initial request and offered me help with name change on the account. All staff were friendly and professional. Thank you Chris and Jared for great customer experience and your immediate assistance, 5 stars.Chase Staff from Mentor Mall should take training from you on how to work with customers.
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June 2023 by Kyle Me
Tellers are very friendly however 9/10 times I go the drive thru atm is broken, and about 8/10 times the inside atm is also BROKEN only chase bank in my area and I can never seem to come on a day it’s working:(
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April 2023 by Beverly Maio
DO NOT WANT TO LISTEN TO MEDICARE ADVERTISEMENTS WHEN CALLING ON MY BANKING BUSINESS. READY TO CHANGE BANKS BECAUSE OF THIS !!
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March 2023 by Tiffany Sebastian
Most inconsiderate phone customer service representatives I've ever dealt with.
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December 2022 by Bernadette Pelletier
Knowledgeable and friendly staff. All transactions were exact and efficient.
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November 2022 by Joseph Rudzinski
Why would they take away drive through if they have all the things needed for it. So now I have to pull my 1 and 4 year old out of the car. Not very family friendly.
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September 2022 by Elizabeth S. “Liz” Richter
I have continuous problems with Chase. The worst part is I can’t even get a real person to answer a phone. There is no decent customer service at all. In an emergency, there is nobody who will answer a phone call at their Main branch. I’ve been given information that is legally not correct. They would not identify me on my landline phone, because I did not have a cell phone they could send a text to. They had NO OTHER WAY TO IDENTIFY ME. THEY REFUSED TO IDENTIFY ME IN ANY OTHER WAY AS OTHER BIG BUSINESSES DO BY USING MY EMAIL OR SOMETHING ELSE. This is inexcusable! I have $175,000 invested with Chase & they still charged me $25 fee each month. This is not close to being acceptable in any way. Not in customer service and nor in policy. Then they simply do not answer their phones. Run fast away from such a poor excuse for a bank. I am left with no debit card, they restricted it & now no one to bother to answer my horrific situation. Thanksgiving is 2 days away……I have no cash & am going on vacation next week. I am old, disabled & cannot even talk to a Chase bank employee!
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December 2021 by Elizabeth “Liz” Richter
I have continuous problems with Chase. The worst part is I can’t even get a real person to answer a phone. There is no decent customer service at all. In an emergency, there is nobody who will answer a phone call at their Main branch. I’ve been given information that is legally not correct. They would not identify me on my landline phone, because I did not have a cell phone they could send a text to. They had NO OTHER WAY TO IDENTIFY ME. THEY REFUSED TO IDENTIFY ME IN ANY OTHER WAY AS OTHER BIG BUSINESSES DO BY USING MY EMAIL OR SOMETHING ELSE. This is inexcusable! I have $175,000 invested with Chase & they still charged me $25 fee each month. This is not close to being acceptable in any way. Not in customer service and nor in policy. Then they simply do not answer their phones. Run fast away from such a poor excuse for a bank. I am left with no debit card, they restricted it & now no one to bother to answer my horrific situation. Thanksgiving is 2 days away……I have no cash & am going on vacation next week. I am old, disabled & cannot even talk to a Chase bank employee!
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November 2021 by Wayne Thomas
My experience inside was good staff are great and within ten minutes five or six people who were there before me were quickly helped and I was up and out in just a minute or two. As for the outside of the bank I agree the location is not the best but could be improved by adding another entrance exit.
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June 2021 by Jenn Cattell
Need a drive thru there were 8 people waiting in line. This is not a good customer service feature especially for elderly and physically disabled customers.
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March 2021 by A m
Cute branch, friendly staff. The new atms took me a minute to get used to but I can do so much on them!! And they have more then just 20s so it's great if there's a line for the tellers.
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February 2020 by Jason Cox
My wife and I opened up a new checking account at Chase Bank. As soon as we walked in we were warmly greeted. Our representative that helped us was Wanda. She was very helpful and accommodating. She took the time to answer all of our questions despite having 2 other customers waiting for her assistance. She was very efficient and knowledgeable. She even assisted us in downloading the Chase App to our phones.
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February 2020 by Terry Bellar
THIS IS A GOOD BANK! HAD A PROBLEM WITH AMAZON PRIME BILLING AND THEY TOOK CARE OF IT! I WISH THEY WERE STILL IN PAINESVILLE CITY THOUGH.
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December 2019 by Cesar Morales
Closed 2 banks to make 1!!!!!!
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November 2019 by vendor account
What a disappointment! This branch is one of the new, redesigned branches. First, the Brinks truck impeded traffic flow to about half the parking lot. Alright, my timing was poor. The real issue cropped up when I expressed disappointment with the revamping of their area branches, including having to travel further to obtain similar service as before. Very politely, they told me I was wrong. They could have apologized for the added inconvenience, but no. They could have respected my opinion, but no. Three employees gathered to explain alternatives. Of course, these alternatives have existed for years already. If I had found them preferable, I probably would be using them. Duh.
