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August 2023 by Ben Parisi
Ordered tires by phone after stopping in several days prior. Made appt for a week after placing my call, staff assured me that the tires would be there by appt date. Showed up for appt and tires were not there. Never received a call from Convoy to tell me know tires weren't there, inexcusable. I get it deliveries can get pushed back but no courtesy call from Convoy is ridiculous. To make it worse, young man i spoke to didnt really seem to care, " Sorry, the secretary forgot to call you, your tires will be here Monday morning, let us know what you want to do." A good faith gesture acknowledging the customer wasted their time would have been the proper thing to do since courtesy calls are not their thing. PISS POOR IN MY OPINION!
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June 2023 by Ron Bissett
Great service and good prices. John and Justin are good people.
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May 2023 by Annalaise duChat
Beware of Convoy Tire in Painesville.My husband Jeff Catlett took our RV in for two REAR tires. They put the new tires on the front. The old front tires had some wear left on them but they damaged them taking them off the rims so they could not be put back on. This left us STILL needing two new tires for the back (the original reason for the visit). He asked them (because they were not offering) what kind of discount they could give for two ADDITIONAL new tires to compensate for their costly mistake. They said they could knock off a few bucks per tire. He went to a tire service that did the job as asked for less than Convoy's "compensation discount". Lesson learned.
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May 2023 by Jeff C.
Took my RV in for two rear tires. They put the new tires on the front. The old front tires had some wear left on them but they damaged them taking them off the rims so they could not be put back on. This left me STILL needing two new tires for the back (the original reason for my visit). I asked them (because they were not offering) what kind of discount they could give me for two ADDITIONAL new tires to compensate for their costly mistake. They said they could knock off a few bucks per tire. I went to a tire service that did the job as asked for less than Convoy's "compensation discount". Lesson learned.
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February 2023 by Ali'Zaye Heiskell
Unprofessional does not open up at 7:30 as advertised more like 7:45 and not walk in friendly
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January 2023 by Tammy Watkins
I come back every time I need new tires. They are much cheaper than anyone else. In and out in 45 minutes or less
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December 2022 by bob bob
Great they always take care of my sooner then expected and sometimes do far more then tires. Come here first!!!!
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December 2022 by john d
Fair prices on tires and nice people.
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October 2022 by Tobie Family Farms
Last summer I bought rims for my 2004 ranger. After only 3 months they surface rusted completely. I was told that it would be taken care of but after many calls, stopping in and emails asking about an update, I have been ignored.
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October 2022 by Shaul Dag
John is about as honest as they come, don't be offended if he tells you what you don't want to hear.
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July 2022 by johnnyvegass
Stopped at Convoy this morning we needed tired for my company truck. Talked to receptionist and owners son and they were very friendly and helpful. This was at 9:30 am this morning, left the truck there and got a phone call at 3pm saying the truck was ready to go with all new tires! Great service, prices were fair, highly recommend Convoy tired to anyone. 5 Star service all the way.
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June 2022 by James K.
The business does great work and the guys that do the work know what they are doing BUT the female who does the front desk and answer phones is the most unprofessional person ever. She is so bad that she brings a five star business to a two star business. She is so uninterested about helping you. You ask her a question and her answer is always a big sigh then states "I don't know." This has happen to me to many times with her and it's getting worse. I can't believe she is still there. If she answers just ask for John or justin.
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March 2022 by Mike B
Lemme tell you how this went. I called around and this place told me they had the lowest placeCool. I made an appt. As I'm driving there that morning, they call and tell me the tire won't be there there until that afternoon until the morning. I get it, stuff happens. So I make an appt for the next day because I work afternoons and need my truck. I show up the next day and somehow now only did they order the wrong size, but to get the right size, it's another 100 and will be at least another day. What do I get? Sorry man, if you wanna shop around I get it. Na man, I will shop around but even if you're the shop with the lowest price, I'll go elsewhere. Go somewhere else.
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March 2022 by chris kit
Walked in and heard two employees dropping n bombs. Hard R. Walked out. Trash.
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November 2021 by Greg Smith
John and the crew always take good care of us and our motorhome. Since finding Convoy we don't take our baby anywhere else.
