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March 2023 by Veronica F.
The problem first started on Friday December 16, 2022 when I called the CVS pharmacy to fill my vyvanse prescription that I had one refill for December for and one for January. I waited on hold for over 40 minutes before being connected with the pharmacy tech who pulled up the January prescription instead of the December one and told me I could not fill my prescription until after January 15, 2023. Then the representative hung up on me before I could get anymore information or ask them to look into it further. Then I called back waited on hold for an additional 20 minutes before I decided to go up. Please keep in mind that December 16, 2022 was a Friday and if I was unable to get my prescription I'd have to wait until at least Monday to hear back from my doctor because I requested the refill around 2:00 pm EST. I had a major anxiety attack along and was hyperventilating. I felt sick to my stomach because my Vyvanse is for my binge eating disorder I was seriously concerned I would have a relapse with my binge eating disorder if I had to go without my medication for even one day. Once I arrived at the pharmacy after already working for over an hour to get this resolved I demanded to be assisted immediately so they could confirm I infact was able to fill my prescription. They tech told me I needed to sit down and wait and because I was talking loudly (not swearing or using foul language) they called the Lake County Sheriff's department and they Sheriff's Department actually was able to get them to fix the problem and the deputy told me that he would never use CVS pharmacy after seeing the way they treated me during my situation. This caused me irreparable psychological harm to my mental health and a major flare up of my generalized anxiety disorder. Then I spoke with a supervisor on the executive support team who told me the district manager would follow up with me and I never heard anything back. Then come this past Sunday, they tried to do the same thing where they told me they didn't have my prescription this time, but after tell them they were wrong and they need to look again multiple times they were able to confirm they did in fact have my prescription. They have shown they have failed to address the issue in anyway. Then when I called the executive support team and spoke to another supervisor on Monday this week I still did not receive a call back so I called again on Wednesday which after this call on Wednesday the representative misgendered me multiple times and called me sir even after I asked them to stop. I would greatly prefer to go somewhere else, but my Caremark prescription coverage does not allow me to get my long term prescriptions anywhere else. I called again today after still receiving no follow up and was told once again this district manager who obviously does not care about the customer experience and failed to call back multiple times.
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December 2022 by John M.
Horrible customer service. They will say they can't hear you after you have been on hold for 30 minutes and hang up on you. Then when you call back they will do it all over again or just not answer the call. The drive through is also ridiculously slow. If everything is filled and complete why does it take 20 minute's per car.
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July 2022 by Google user
Kind and professional clerk who was very patient with a rude, impatient customer.
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April 2022 by Anita
Kind and professional clerk who was very patient with a rude, impatient customer.
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November 2020 by Becka D.
My husband I had to be tested due to exposure and symptoms. They went above and beyond to make our scary experience less frightening. Covid testing is done via drive through at the pharmacy window. You are given instructions by a tech there. They do not come out. You administer the test yourself with guidance from the tech. You must schedule an appointment prior. Arrive early though. They take you in the order the car arrives. Have confirmation code you received via text or email. They will need code to confirm who you are and they will ask your date of birth several times.
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January 2018 by Wayne Fine
Not the brightest bunch behind the counter except for the Pharmacist.
