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February 2024 by Bones Kelley-McCoy KNFRaf (WaltcBones; dadcmebones12)
I must shop online, which is easy though their online facilities but I don't ever get an update about my deliveries. That makes the score drop. In the stores, the people are very nice and kind!!!!!! I don't know how they could send a dry erase FLAT calendar and markers set inside a box that should hold half a shelf of my college medical ? and then some.
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January 2024 by Jeffrey Phillips
Good general drug store with pharmacy.
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November 2023 by Dana Davis
The pharmacy didn't have the antibiotic...fine. They asked me to call around to other stores...fine. I found it. The pharmacist asked that I call Painesville to transfer the Rx. I did and the tech told me I needed to call the other store and have them request it! Run around. She was rude and nasty. I did all the leg work to get my sick child his meds and instead of providing customer service she decides to lecture me on their store procedures. I will change my preferred pharmacy to Mentor.
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September 2023 by Mark Douglas Obenour
This a good CVS! I have received excellent help from the pharmacy with my prescriptions. The automated ☎️ system needs to go but the staff is great! What I need to ⚠️ WARN⚠️ you about is THE BAD CREDIT CARD READER ? at the front cashier stand! It stopped my credit card ? from sliding and ruined the magnetic strip on the back! I was not able to use my card after it got stuck trying to slide it through this bad machine on September 26, 2023! ?They need to get this fixed instead of ruining other customers cards!?
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September 2023 by Trista
Lets just start by saying this was the best CVS experience I've had. Will and Faith were so much help. Will assisted us with every item we needed that our insurance covered. Faith was also sweet thank you.
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September 2023 by Veronica Rollins
When me and my daughter went to the bathroom, there was poop on the floor no toilet paper and hair in the sink
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July 2023 by Ben Nageotte
Over all good service, clean. Friendly
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March 2023 by Veronica F.
The problem first started on Friday December 16, 2022 when I called the CVS pharmacy to fill my vyvanse prescription that I had one refill for December for and one for January. I waited on hold for over 40 minutes before being connected with the pharmacy tech who pulled up the January prescription instead of the December one and told me I could not fill my prescription until after January 15, 2023. Then the representative hung up on me before I could get anymore information or ask them to look into it further. Then I called back waited on hold for an additional 20 minutes before I decided to go up. Please keep in mind that December 16, 2022 was a Friday and if I was unable to get my prescription I'd have to wait until at least Monday to hear back from my doctor because I requested the refill around 2:00 pm EST. I had a major anxiety attack along and was hyperventilating. I felt sick to my stomach because my Vyvanse is for my binge eating disorder I was seriously concerned I would have a relapse with my binge eating disorder if I had to go without my medication for even one day. Once I arrived at the pharmacy after already working for over an hour to get this resolved I demanded to be assisted immediately so they could confirm I infact was able to fill my prescription. They tech told me I needed to sit down and wait and because I was talking loudly (not swearing or using foul language) they called the Lake County Sheriff's department and they Sheriff's Department actually was able to get them to fix the problem and the deputy told me that he would never use CVS pharmacy after seeing the way they treated me during my situation. This caused me irreparable psychological harm to my mental health and a major flare up of my generalized anxiety disorder. Then I spoke with a supervisor on the executive support team who told me the district manager would follow up with me and I never heard anything back. Then come this past Sunday, they tried to do the same thing where they told me they didn't have my prescription this time, but after tell them they were wrong and they need to look again multiple times they were able to confirm they did in fact have my prescription. They have shown they have failed to address the issue in anyway. Then when I called the executive support team and spoke to another supervisor on Monday this week I still did not receive a call back so I called again on Wednesday which after this call on Wednesday the representative misgendered me multiple times and called me sir even after I asked them to stop. I would greatly prefer to go somewhere else, but my Caremark prescription coverage does not allow me to get my long term prescriptions anywhere else. I called again today after still receiving no follow up and was told once again this district manager who obviously does not care about the customer experience and failed to call back multiple times.
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February 2023 by Gina Cireddu
Always happy to help and make my day brighter
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December 2022 by John M.
Horrible customer service. They will say they can't hear you after you have been on hold for 30 minutes and hang up on you. Then when you call back they will do it all over again or just not answer the call. The drive through is also ridiculously slow. If everything is filled and complete why does it take 20 minute's per car.
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October 2022 by brenda boudinot
Personally I find CVS Pharmacists and assistants always helpful, aware that your at the window even at busiest of times. Some people just walk in rude, I have seen it myself.
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March 2022 by Tammy Kelly
The Pharmacy Part is very slow since Chrissy Left and they are Always having Problems with Dr's trying to get through to them or trying to get prescriptions refilled.
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September 2021 by TJ Lynch
Been on hold with the pharmacy for over 50 minutes and still no answer. Glad this isn't an emergency. I just want to know if my prescription is available. Such poor service. I know they have three people in the pharmacy most days. Totally unacceptable. Changing my store to Bacon Road
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September 2021 by Danielle Krantz
Expensive but sometimes they have good deals
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August 2021 by S. Rodz
Scheduled a COVID test for Sunday morning. Received instructions stating not to walk in the store and to go thru the drive thru. It was closed so I used the call button, no response, so I called the store and no answer. I drove away. Terrible service.