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December 2025 by Amontay Manning
I like
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July 2025 by Kristen Fox
If you are going to sign a contract for medical equipment, I highly recommend you choose a different company. Everyone at Lincare was hostile from the time the machine was ordered, until they declared us
noncompliant and demanded its return. Everyone has bad days, but they displayed zero customer service skills on more than one occasion. When they angrily called us to get the machine we already had, we should have switched companies. We will not work with them in the future and will encourage our friends and family to seek out a different company, any other company.
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June 2025 by Dianne Myers
Carl passed away 4/20/2025. We had great service from Lincare!
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June 2025 by Nick Fischer
Staff very professional and knowledgeable
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June 2025 by kim gebeau
We used lincare for my mom and we were very happy with the business..I have continued to use them and have had no issues what so ever ...
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June 2025 by Helen Haffey
Took one month to process my CPAP order. First time I called about my order she couldn’t even give me a date when my machine would be ordered.
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June 2025 by Candace Patchin
Nearly every time that these home oxygen concentrators go bad (which is every couple months in our experience), we call customer service for an emergency replacement and then customer service cannot reach the on-call provider OR the store manager (many hours passing by between our calls to find out what is going on). This is beyond frustrating. We need a new servicer. Do not go with Lincare.
Edit---
Then Lincare (nearly immediately) comments to call their customer support number. I called. SURPRISE!!!! They're only open 9-5 Monday through Friday (or something along those lines). Thanks for the assist, Lincare INC.
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May 2025 by laura reeves
Even when I tell them, I don’t need any supplies. I still get calls to place an order. They should save their time and put it in the computer when somebody says they don’t need anything.
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April 2025 by Marjori Baldwin
Very helpful and informative
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November 2024 by Gene Fritzsche
I have called the LinCare Mentor twice to answer a couple questions regarding the use of my new ResMed 10. I’ve quickly realized that they are much more helpful when selling you a unit vs answering question after the sale. I called ResMed directly so I wouldn’t have to speak to the guy at LinCare Mentor, they unfortunately directed me back to him. Very disappointing that the customer service isn’t better.
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October 2024 by RH
Lincare got my insurance to fully pay for my CPAP. Love my new machine!
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October 2024 by Bruce Buffie
Obtained replacement cpap without any issues. Very smooth process
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September 2024 by Stacy T.
This is an awful company. They treat people so rudely and with such disrespect. They messed up our order not once but three times. The second person I talked to needs a complete lesson in client care and services. You don’t keep telling your client that it isn’t your fault. You don’t tell a client repeatedly what you can’t do. You should focus on empathy and taking care of your clients and letting them know what you can do. This company is so awful it infuriates me. I am beside myself. I lost my cool when I expressed our concerns and problems and the response I got was “What do you want me to do about it!?” Seriously? Yes, mistakes were made, but stop covering them up and become accountable. You are the face, the voice, the actions of Lincare. What one employee does or doesn’t do, affects every employee as well as the company, you do not get to use them as a scape-goat. You apologize, empathize, and reassure your client that this is not the quality of care that Lincare stands for. You make sure to address this with management and place notes in client accounts. You don’t let a client walk away feeling like they don’t matter and you can just treat them any way you want to. And I would understand if it was just one employee there that is a problem, but it is not. It literally is most of them. Do yourselves a favor and do not use this company. Find a company that is willing to not just work with you but respect you.
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April 2024 by Matthew Katschke
Frustrated trying to work with Lincare. Finally got all necessary paperwork to them for a replacement CPAP machine and they said they'd call to set up training/etc. After a week without contact I reached out to them. Everything is in order, but still needed to be scheduled. Why didn't they call to schedule like promised? To make matters worse, the "earliest" training time available is a week+ out. It's shouldn't take so long to get medical equipment. If the training schedule is so full, they need more people. This drawn out time to get necessary medical equipment is ridiculous.
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April 2024 by Cleveland's Triumph Magazine
Great Experience!I was diagnosed with sleep apnea and did not want to believe it... Laurie patiently helped me through the whole process, from understanding that even though I'm asymptomatic —I can still have SA. She then helped me get my process to getting a machine going (my ability to work depended on treatment). She kept me posted every step of the way. I had a quick turn-around and thanks to Eric and the training team, my onboarding was scheduled for 3 days after final paperwork was turned in from my doctor.Back to work in less than a week!LIFE SAVERS
