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January 2024 by Ahsan Haque
This store had really helpful, thoughtful associates. They provided a ton of advice, suggestions, and best practices that they'd learned. I had a great experience with them and with it being my first time renting from UHAUL, I have a lot of positive things to tell friends and family. I hope future experiences continue to go this way if I have to use another UHAUL.
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November 2023 by Kristen Pawlus
Beware!! There is not a tree on rather that could ever produce the same amount of shade this place does. Pay the extra few bucks to rent from a different U-Haul place, it’s not worth the risk they pose to customers safety and personal information
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November 2023 by Katie Habusta
The employees like to play finders keepers at this location, try not to leave anything behind. Better yet, just pick a different store I would not risk it
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August 2023 by Melissa M
Great experience!! The staff was super friendly when we turned in our rental and was very accommodating!
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May 2023 by Kristi Copez
Very pleasant, knowledgeable, & accommodating.Customer service is top-notch! This will certainly be the location I use in the future?
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January 2023 by Christina S
Truck had check engine light when i picked it up. Wheel alignment is severely off. Truck pulls hard. Steering wheel severely crooked. They told me i couldnt return it overnight for some reason and would have to return it during business hours which is extremely annoying. Like i want to wake up at 9am after spending all night moving to come return this piece of junk that shouldnt even be on the road
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November 2022 by tyler watkins
Was returning their largest uhaul and one of their workers was extremely condescending and rude when helping me make the turn in their parking lot to the equipment return. Don’t recommend this place at all.
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November 2022 by Dee nasser
Go there and Ask For Fred and Only Fred, he deserves a promotion and a raise , we had a rough time moving and he saved the day with helping us with the process. Thank you so much Fred
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November 2022 by Liz Steffes
Wish I didn't have to give this place any rating, worst customer service ive ever seen, don't recommend seeing your money here, just rude.
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October 2022 by V
Old rusty truck with two bald front tires, very loose steering. Loud engine, need alignment, truck pulled to the left aggressively and steering wheel off by 40%. Applying the brake at speed of 50 caused a violent front end shake. I only noticed once on the freeway. I got off and drove 35 miles using city streets. During return they had no empathy and said to bad "you shudda bought it back..." That vehicle could have caused me to crash.
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September 2022 by M K.
Made a reservation and paid for a hitch to be installed. Some employee took it upon themselves to change the date and time of my reservation without even calling me to confirm if that worked for me. I was not made aware until I bring it my car in. So whoever did this should at least be written up, if not fired. Trying to get ahold of the GM cause I want someone to install the hitch before Saturday.
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May 2022 by Socrates Incarnato
I rented a truck with damage on it, and took a picture immediately after noticing it . The staff had no idea it was damaged previously so I had to wait for them to call a manager to confirm it was in fact damaged prior to me renting it. I was charged double deposit and then a third time upon returning, paying 250$ when it should have been $90. I had to waste 30 minutes in the store dealing with their incompetence and finally left out of frustration. So if you rent here inspect your vehicle before leaving, because the staff clearly doesn’t
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October 2021 by Steve M.
Was supposed to have a hitch installed today at 10:30. Ordered it over a week ago. Get there 15 minutes early to check in and was told by the lady behind the counter that my parts haven't arrived yet. Why I couldn't have been called and told this at any point during the past week is beyond me, but now I have to reschedule everything. Terrible communication and customer service. When I finally get the hitch installed, my review will be updated accordingly.
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October 2021 by Top Shelf Junk Removal
Terrible. I use 4-5 U-Hauls every week for my business when we can’t use our trucks. I go to the one on Brookpark and have had a great experience. This one is terrible. They’re rude, not helpful, and charged me $250 for a 50 mile run because the inside was muddy. Lol it was raining outside I can’t help it! The radio didn’t work either. The door wouldn’t open, the vents were busted. I’m disputing the charge and never using U-Haul again.
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August 2021 by Dan Damore
they install hitches very fast
