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April 2024 by Amanda Walker
Zero stars is not an option. We moved from west coast to east coast. The container was 4 days late delivering since they did not call us to confirm our drop off. We had everything packed up and our apartment lease ending and had to extend for additional days. Pack Rat would not re-imburse us for our cancelled movers the day we scheduled drop off. Their customer service team is not helpful and did not assist with anything. Then 2 months later we got our container and it had RODENT DROPPINGS in ALL of our belongings. The claims department said their response time is 90 days. Absolutely unacceptable and the worst company I have ever delt with in my life.@pack-rat - order #LDM-RET-2862181
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March 2024 by tweedle dee
Mostly good experiences all around. Moved from Florida to Ohio.Pack-Rat delivered and picked up container on scheduled dates. (If you need to schedule outside packers make sure you pay the extra for specific times and dates). Only a couple of glitches: on the day of pick-up, I was advised the ordered 8ft container wasn't available, so agreed to a 16ft one at no extra charge. This caused belongings to roll around in the unit and there was some damage to some very old kitchen chairs. Not their fault, though. Additionally, I had negotiated an all inclusive rate to match another carrier's quote but a fuel surcharge was included anyway and haven't succeeded in getting a refund. But, all in all, Pack-Rat was great and I would definitely use them again.
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January 2024 by Tomey Lilien
I can't thank Pack-Rat enough for their excellent service. The team's attention to detail and friendly approach made my local move a stress-free and positive experience.
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December 2023 by nestor bagliano
got 1 start because the is no 0. Talk to them numerous time had a pick up set up never showed up got a hold of someone picked up a week later and also charge me for another month been asking for itemized bill refuse to send it , they been charging me for insurance on the container never know about it over charging me for the rent over quoted price. Container got picked up yesterday driver smash into container and turf my lawn by making too tight of a turn . Company is horrible one day i was on hold for three hours. do not deal with them
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December 2023 by Parul Bautista
I'm incredibly impressed with PACK-RAT Moving Services; their team was punctual, efficient, and handled my possessions with the utmost care, making the entire process smooth and stress-free.
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October 2023 by John Mullins
Absolutely do not use this company at any price!The driver showed up to drop off the container. Didn't even try to put it where we asked. Instead drove into the neighbors yard and crashed into the garage a few times and destroyed it. The garage was knocked it off the foundation and is now tilting far enough the doors won't even open. He then dropped the container in the middle of the driveway blocking every spot and the garage. The only words were for us to file a claim and he drove off.2 hours on the phone just to get somebody who merely sent us a claim form to fill out and told us we had to call back to speak with actual customer service so that finally, 2 days later, someone shows up to move it. Despite our begging not to send the same guy out, who we are pretty sure either has a disability or was just high, the same guy arrives. 4 hours after the latest they said he'd show up. No apology, no words, just angry at us to have to come back out. We literally drew an oversized chalk outline for where he can move the container to. He then moves the container over 2 feet, nowhere near the spot we said, and asked if it was ok. He stood staring at his machine for 5 minutes, I can only assume in some sort of daze, before continuing on. Since the driveway was on an angle, he offered to put a wood block in to level it out. That sounded good. Except he put the wood block on the high side of the container, making it even more of an angle. He was not comprehending very well. Not just having trouble with his job, but having trouble with whatever reality he was in, which obviously had different physics than ours. I almost felt bad for him, except he was supposed to be a professional we were paying for.After another 10 minutes and a third try, he has the container almost near the spot it should be at, and he's starting to look frustrated. My wife is telling me to just let it go so he doesn't go postal and start breaking something else. I gave him a thumbs up and told him we could work with that. He drove off.As a parting gift, he only put wood blocks on the front of the container so that when we walked in, the entire container dropped and shifted. No harm, but I can't tell if it was a prank or he was just so out of it he didnt know what he was doing.
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September 2023 by Danielle M.
We have had nothing but issues with this company. Our schedule POD drop off day was rescheduled without any notification. We waited around half a day waiting for it. I talked to costumer service and they did not know why it was rescheduled. They moved it to a day that didn't work for us so I rescheduled and was charged a few! Had to talk to costumer service again. Then in was supposed to be delivered in the am and got changed to 2-4pm without notice. Now we are waiting for it to be moved from one house to our new house. I paid the AM fee hoping to assure its arrival, no luck. I called at 1pm and was told we were moved to 3-7p so they took away the AM fee. Nothing by 7 so I called again and was told we were moved to 845. Nothing by 845 so I called again and was told we were the last pick up and should be next, nothing again. By 930 I checked and we have been rescheduled to 2 days from now! And our bed is in the POD! This company is supposed to help make moving easier but it has caused nothing but more stress and now we don't have a bed for a couple days. Would not recommend and will never use again. One positive, every costumer service agent I talked to was very pleasant and as helpful as they could be.
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September 2023 by T S.
Sweet Jesus why didn't I check yelp before hiring them?!!Nevered showed up as scheduled, and I've sat here all morning waiting for the $50 am delivery I paid for. Then, after 48 minutes on the damn phone, she says 400pm. Half day vacation from work totally wasted, and now I had to take the rest of the day off because you didn't show up. You are a disgrace! After 48 minutes on the phone, half of it ON HOLD FOR A Person, the lady offers me $10 off. I'm sorry I chose your company instead of all the rest! People DO NOT USE THIS COMPANY!
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August 2023 by Brennan French
This company refuses to pick up my pod. It’s sitting in the middle of the driveway blocking the garage and prohibiting parking. I scheduled my pick-up day 3 weeks in advance and they have now pushed it back two separate times without any notice. You have to wait on hold for 2+ hrs to talk to anyone and then they aren’t able to give you any information. DO NOT USE THIS COMPANY - terrible communication and not professional whatsoever.Pickup was scheduled on 7/21. It is now 7/24 and the pod is still sitting in my driveway.Update: after waiting on hold for another 2 hours I got an answer. Our pick-up was pushed back another day due to delays!I have a new slogan for them, “Moving made a nightmare”
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August 2023 by Darrell Lydelle
I worked for this company it is all the way around the worst company ever not only do we have lie to the customer anout there delivery cause of short staffing and blame things on breaking down they steal from there employees mrg dont get bonuses for the time the worked if they leave the company they do not take of there drivers or customers
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August 2023 by Cynthia Kohn
This company is deceptive. They gave specific prices. And charged higher. I would never reccomend them. THIEVES. MAKING A FORMAL COMPLAINT TO ATTORNEY GENERAL OF OHIO.
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August 2023 by Michelle S.
Worst Experience! We were moving from the Cleveland, OH area to the Greensboro, NC area. Our containers were scheduled to be delivered on a Friday and didn't come until Tuesday. We had to call them to find out they were not coming. We lost a whole weekend of packing, and my husband was only home every other weekend. The drop off date had been scheduled for a month, but they surely had no issue in taking the money out of our account 10 days before the scheduled drop off date. The containers sat empty then for 10 days because I couldn't load them myself. We had scheduled for 2 containers one for house items and one for garage/basement/outdoor. We had them positioned accordingly in the driveway. When we opened them the day, we had people there to help us load we opened the one that was supposed to be for the inside of the house stuff, and it smelled like dog poop, and you could see where a dog had been in it. We didn't have time for a switch of containers because it was Saturday, and they were being picked up on Wednesday. The pickup day was scheduled for a Wednesday, again with plenty of notice but they did not pick up on Wednesday or Thursday. Our house was no longer ours on the Friday at noon and we had to call begging and pleading for our containers to be picked up by Friday at noon. We spent countless hours on hold with PACK-RAT during this whole ordeal. They would give us $100 off here or there for the inconvenience - not nearly enough for what we went through and paid. They were in storage for a month and then dropped off at our new house - on the day we scheduled - a miricale. Big problem was they brought the first one and it was backwards with the opening facing the road instead of the house. I asked if it could be turned around and the driver said no. She said the instructions in the system were for it to be facing the driveway - I never put any instructions into the system (also which end of the driveway?). We had them scheduled for pick up yesterday but of course they didn't get picked up. We only had them for 10 days out of the current months charge. I was told when I agreed to use PACK-RAT that if we had containers less than 15 days of the 30 days charge, we would be refunded for half the month. When we called to find out why they had not been picked up they said they would get to it when they could and that they did not refund any of the monthly charges ever that was not a company policy. I would NEVER recommend PACK-RAT to anyone!
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July 2023 by Rima A.
DO NOT USE THIS COMPANY!!! After flying into Cleveland to meet the drop-off of the container, 1-800-PACK-RAT was a NO-SHOW for 2 days, and didn't even bother to place a courtesy call regarding the delay. I had to CANCEL the entire reservation after the hired movers showed-up on Day 3 to NO CONTAINER!! By the way, the movers from Simple Moving Labor rudely walked-off the job due to NO CONTAINER! What a wasted trip for me!! I had to reschedule the entire move with one of your competitors for a month later.
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July 2023 by C&Binc
Drivers don’t come here worst place to deliver to. Showed up for delivery sat here for hours they didn’t show up had to sit on phone for hours to get to management to get someone to come here to unload me.
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July 2023 by William
This office is just terrible dropped off late picked up late. And the communication was difficult the entire time.
