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April 2024 by nikal dawkins
i love this store always have great deals! kelly helped me pick out a beautiful sofa for my new house! thank you guys!
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April 2024 by 1234ilovetyler
We were there on the night 04/11/24 and the one gentleman there was very helpful. We were contemplating on 3 couches then one of the men that worked there came up to my fiance while I went outside to get bottles for our babies and said "you know we close at 8 so you need to make up your mind. If you know what you want we will glady stay but if your not sure you need to just come back another day" it was very rude and completely turned us off.. we were seconds away from deciding but how rude he was about it sadly drove us off. Another furniture store got our business that night and couldn't believe how rude that man was at your store. I understand you want to go home after a long day at work but the nice gentleman we were working with not once made us feel pressured like that. Plus you could have been alittle nicer about it. When I was walking in it literally sounded like you were scolding me fiance.
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March 2024 by Michael & shondra Shaw
Kelly was amazing and very helpful...well be returning
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March 2024 by John Chereson
All the staff were very friendly and helpful.in helping us purchase our new sofa and glider recliner. On the day of the delivery Lenny and Justin had put in alot if hours that day and still came out delivered and set up our new furniture. Thank You all so much for your professionalism and friendly service.
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March 2024 by T&D ENTERPRISE INC
We made an order online for some products. That they offer and had it schedule for delivery and had it for next day delivery it was rescheduled twice now they should have more than one delivery driving being a big corporate as they are. They should have there manager out with delivery and taking care of their customer first time customer. I will never do business with them again. We have paid for the delivery.
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March 2024 by Marybell Jackson
kalynn was excellent she was very helpful nice thank you for helping me out i appreciate it
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March 2024 by Monique Martin
Kalynn at the Brookpark store Was amazing she made sure that I received the couch that I purchased, which was the Luxor. She made me feel so assure of my purchase she showed me all the amenities. She was a great help. I’ve been shopping for living room furniture for the last two years.. Thank so much!!
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February 2024 by dj dan
Kalynn she was awesome she was great, thank you
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February 2024 by Shelly Black
Was told when I purchased my couch that the warranty would cover anything. No questions ask one time a year. One and a half years later the warranty company refuses to replace do to "normal" wear and tear. Will never go back again.
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January 2024 by Theo Niciu
Lots to choose from, I move around a lot and usually get my furniture from American freight. Good deals and low prices. Staff is friendly at most locations. Always enjoy my new furniture from them!
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December 2023 by Tim Brooks
Good service and great value
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November 2023 by Cameron Parham
First time at American Freight getting furniture and will not be back. Nothing better than purchasing a set of furniture, taking it home and unboxing it to realize you were given the wrong set. Then, you get to take the wrong set back to the store just for them to tell you the set you wanted was discontinued and they can only give you a refund. Was the set not discontinued when I asked for it originally?! Why was I given the wrong set in the first place?! Also, why couldn’t I have the floor model that was “reserved”? Complete waste of time.
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November 2023 by Faith Parker
Kalynn was very very helpful. She was the only employee in the showroom but was very efficient when it came to helping each and every customer there. She was friendly when she greeted us, patient with explaining everything and very thorough throughout the entire process. Her customer service skills and ability to multitask is top tier. Thank you Kalynn, the level of service you provided was incredible and refreshing!!! More establishments need a Kalynn!!
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October 2023 by Krist Novoselic
Talia had wonderful customer service! She was quick to explain the financing the protection plan options and I will definitely be back to make a purchase!
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October 2023 by Sharon Grenig
Kalynn, did a wonderful job. She helped us in the middle of a move with two mattress sets and financing on top of it in a very short period of time. We love the service here and we recommend Kalynn American freight.
