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November 2023 by John F
I went to this Ford dealer for an estimate on my truck that hit a curb, he said after looking at the vehicle that he could not do repairs. He charged me 90.72 for an estimate.\nI went to six other places and nobody charged for an estimate.\nI wrote a letter nov 1 and have not heard anything from them.\nInvoice 64075
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November 2023 by Chef Cat A 2 Z Living Well Solutions
Got a great new vehicle to add to our catering fleet, the long-open body style and HUGE 3rd row serves our business needs very well!George B. took good care of us and the entire Bob Gillingham team made our new vehicle buying experience a joy!Goes to show, Parma has more than just Pierogis, they have great people too!
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November 2023 by Kim Stafford
My husband and I had a very positive experience here. Eric was our salesman and clearly knows what he’s doing. He made arrangements for Joe to finalize our purchase on a day that he was off because it was more convenient for us. Everybody at this dealership was extremely friendly and professional, and I would highly recommend them.
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October 2023 by Peter Oleksiw
"Bubba" was awesome. At first I wasn't going to buy a truck because they were out of my price range, even with the best deal he could offer which if i had the money i would have snatched. However he was persistent in getting me the best truck for my budget and worked on finding me a truck that I love. It has low mileage and I was still able to get a good warranty and service plan all included within my budget by a few dollars!Thanks!
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October 2023 by rachel difrancisco
My experience at Ford Gillingham was wonderful. Our sales representative, Bubba, went out of his way to help me as much as possible and was a pleasure to work with. He gave me as many updates as he could with my Maverick, and helped me to get may car as quickly as possible. I would recommend Bubba to anyone who would like the best Ford car buying experience.
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September 2023 by Gina S.
Called for an appt and to check if water pump was under warranty. Advised I had the Premium warranty . Service person Chris G. was too busy and advised he would and get back to me, which he never did. I left voice mail for him to get back with me. Never returned call. I called Liberty in Parma and they were Awesome! Gave me and answer and appointment. I will no longer be going to Bob Gillingham Ford.
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September 2023 by irene bohus
My family experienced a life changing tragedy recently. Sales manager Dave,Richard Varga and Mr. Miller addressed our family with understanding and compassionate.Demonstrating that people are still capable of showing kindness and compassion in a time of need. We will never forget this. This is a dealership that respects and is genuinely loyal to its customers, and is there to help when needed.Thank you from the bottom of our hearts?.
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August 2023 by Lee Gaffney
Had a recall for my 2016 expedition. Called Gillingham ford to get it done . They called me when the parts were in .I dropped the car off one the day they said they could do the work . The never called me all day . So I went to pick it up . The parts were not there , they never did the recall . Then weeks later they called again . Dropped it off again . That time the got the recall done . Then weeks later it was low on brake fluid . The recall they did was a brake master cylinder . They left a brake line loose on the car my wife and kids are in every day . The worst dealer ever . Say as far as you can away for this place . Any good review must be made up . Also they can pay to have bad ones taken off goolge . Run run run away from this dealer as fast as you can . Unless you want to get killed !!
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June 2023 by Tiffany Patouhas
I went to Bob Gillingham Ford to look for a new vehicle, unsure of what I wanted. Bubba came outside to greet me and my husband. He showed us many models and was patient with my uncertainty of what I wanted. He went above and beyond to make sure that I was able to by the vehicle that I wanted. He was never pushy and was honest when I asked questions. He even called me days later to see how I like my new vehicle. I highly recommend using him to purchase a vehicle.
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June 2023 by Klaus
My experience at Bob Gillingham Ford was absolutely phenomenal. I went into the dealership to place a custom order for a 2023 Ford Maverick and was blown away by the professionalism and friendliness of the entire staff and I felt incredibly valued as a customer.George from sales was my main point of contact, and his expertise was evident. He answered every question I had and made the ordering process smooth and enjoyable. Matt in financing was also stellar, ensuring I understood all the details and options.If you’re in the market for a Ford, I cannot recommend Bob Gillingham Ford highly enough. A huge thanks to George, Matt, and the rest of the team for making my car buying experience a delight!
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June 2023 by Katelyn Peterson
We had a wonderful experience with Ken purchasing a car after a horrible situation. He got us into a great vehicle and was incredibly easy to contact. He was thorough and responsive to every message we sent his way. We will be back to purchase our next for sure!
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June 2023 by Jason Mallory
One of the quickest and smoothest experiences I have ever had with purchasing a vehicle. This was my sons first car and I couldn’t have asked for a better situation. Thanks to Joe and Ken for the excellent customer service from start to finish. We will be back and looking forward to this again!
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June 2023 by Paul Cord
Joe was awesome! We drove from mid Michigan to pickup a used vehicle. Normally would not drive this far for a used vehicle but I really trusted what joe saying after talking with him several times on the phone. The vehicle was exactly what he said it was. Very trustworthy guy. Thanks Joe!!! Wife LOVES the car!!!!
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June 2023 by William Speagle
Purchasing a used vehicle from Bob Gillingham Ford was a great experience. This was my first time buying a car, and the friendly staff made the entire process very quick and easy. I would definitely recommend getting your next car from here!
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May 2023 by Stephenie Milton
So glad I went to Bob Gillingham Ford, the entire staff is friendly and helpful. David was my sales rep and he is absolutely the best! He helped me get the car I wanted at a price I am comfortable with. They weren't pushy and didn't try to up-sell me. Best car buying experience I've ever had!
