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April 2024 by mlb fan44
Waited in line for 30 minutes and customer service was terrible.
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February 2024 by Yurii Burzhminskyi
Always doesn’t have part of order.
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January 2024 by Karen White
Waited 15 minutes for a hot chocolate while others that came in after me walked out with hot chocolates. Horrible service! Will never go back.
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January 2024 by Jason Zipf
Slow driv-thru service. Does not matter time of day. Go to the on 82 & Broadview. Drinks taste better there as well.
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December 2023 by Emma
It’s 10 am and I put an order in at 9:45 and they have NO DONUTS. it’s 10AM. WHY ARE YOU OPEN IF YOURE OUT OF EVERYTHING AT 10
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December 2023 by Jesse R Ross
My Favorite Breakfast!
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December 2023 by marlene costanzo
Bad experience.Ordered "hot" peppermint Late.It was luke warm and the the top was 't secure so it spilled all over me.I called and no one answered.I want my money back.
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December 2023 by Steve Sowers
Do yourself a favor and just go to Starbucks around the corner. I live close by and prefer Dunkin coffee but this location is by far the worst I've frequented. I've been multiple times because it's close to my house but I'm done. It's dirty inside if you run in to use the restroom. Today at 10:15 the sandwich station was down.... How does that even happen. It's not worth the wait. Starbucks around the corner is twice as fast and the staff is actually friendly.
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November 2023 by Madison Brown
litreally the worst customer service i’ve received in a long
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November 2023 by Jenny P
I will go out of my way to come to this Dunkin. They are always SO nice and friendly. I messed up my drink order and they were quick and remade it and didn’t make me feel bad for messing up. Shout out to Kelsey; she is the nicest barista I’ve ever encountered. And thank you Taylor for fixing my mess up! You remade it perfectly! Always great service and great coffee at this Dunkin.They are the BEST Dunkin in the Parma area by far. Will be back so soon!
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October 2023 by Kate F.
Drive through is terrible - Saturday mornings are 20 plus minute wait. They don't even say thank you and don't offer anything for the inconvenience . They close the inside to mobile orders only. They just can't get it together. No use coming here anymore - not even going to try.
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September 2023 by Nicolas Sladeski
Terrible place to go. Rude people, no signs stating inside is a mobil pickup only. Extremely slow service. 0/5 if I could
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September 2023 by Melanie Barbis
Slowest Dunkin’ in the country and still get the order wrong every time! Impressively horrible every time!
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September 2023 by David F.
Staff is always unprofessional. Equipment is always broken or menu items not available.
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September 2023 by Chris G.
This Dunkin' has gone DOWN HILL completely, 2 start employees are rude, can't get orders correct, if anything can possibly go wrong it does. This one was never like this, but for the last 3 months just gets worse and worse if I could leave - I would. People save your time this one SUCKS!!!
