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March 2025 by Mike Coyne
Rental car was in bad shape, heater broken, wipers in bad shape smelled like Pot.
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January 2025 by Pete Patel
Don’t book here!! I booked a premium luxury 7 passenger SUV for a week on line a week prior to travel. Reconfirmed the reservation on 3 occasions with a representative over the phone. On pickup day when I went there they told me they went to get my 5 passenger vehicle, I told the manager I bookend a 7 passenger luxury premium SUV. He said he doesn’t have that and maybe he can try to get me a van. He said there’s nothing he can do and that’s that. This place SUCKS!!!
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October 2024 by Bill Hall
If I could give zero stars, I would. The car they delivered to me an hour and a half late is filthy. It looks like it just came back from a cross country road trip. Interior is full of dirt. Exterior is covered in bug guts. Can’t even see out the windshield. Unacceptable. Customer service is beyond rude.
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June 2024 by Nakia Barhams
FAVORITE LOCATION !!! BEST EMPLOYEES, BEST RATES !!
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June 2024 by Vernon Haltom
I needed a car in short notice. It was ready and immaculately clean when I got there, and the service was quick, courteous, and professional.
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June 2024 by ibizaxxx669
Evan & Cooper go above and beyond for customer satisfaction. Enterprise should strive to have all their employees be this customer oriented.
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May 2024 by Saketh Varma Pericherla
Denied my appointment because I have a limited term license. I've used rental cars everywhere I travel this never happened, this is totally unacceptable! Goes without saying, very rude customer service!
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May 2024 by john mazurik
best staff
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May 2024 by Danny
I am editing my post…. The employee named Evan has now literally stolen money out of my girls card 3 times now. She has been renting for 6 months straight and never HASNT PAID! We were told by his manager Nick that it’d be dealt with but here it is now a 3rd time Evanran my girls card and took money from her because we clean houses and cannot answer a phone sometimes. He needs to be fired immediately he is a total Momo. And all other Customers keep your cards LOCKED while renting!
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May 2024 by Suzanna Miller
Nicholas showed exceptional customer service when our reservation could not be honored because of lack of vehicles at this location. He directed us to a store that had vehicles. He gave us some perks which made up for some of the inconvenience. He went above and beyond with a smile. I would have given this store a 5-star rating except for the lack of vehicles and the overall experience. I would give Nicholas 6 out of 5 stars if I could.
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May 2024 by Patricia Omahen
Not to thrilled with them. Been there twice and they haven't had what I needed. They only had large SUVs and sports cars. Ended up going to another Enterprise and they had exactly what I needed.
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April 2024 by Mike
Counter person very polite and helpful and knowledgeable.
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April 2024 by Denise McKenna
Great staff! Awesome manager, listens and very attentive to detail and questions. Love this location in Parma, Ohio
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March 2024 by Pavan Asur
Had a car shortage on the pick-up day, But front desk, Evan Zorn made every effort to get the car ontime, though I was booked the car on same day. I would definitely appreciate the efforts and made it possible to rent the car ontime. I would love to recommend Enterprise as well as Parma location for your future car rentals.
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March 2024 by jude telesz
You can indeed rent a car, I checked
