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April 2024 by Maria Hollcroft
Convenient alternative than picking up my rental at the airport. Vehicle was in need of repair. No after hours drop off which made it inconvenient because I had an early flight. Had no choice but to drop it off at the airport.
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April 2024 by Sherelle Bailey
They were so nice and professional. Deon the sales rep was awesome. Upgraded us to a better car for less than what you would pay for an SUV. No credit checks, fast and easy with a very nice selection available. I was surprised given this was my first time at this location. I’ll definitely be coming back and I received my deposit as soon as I got my receipt upon return. You definitely can’t be that. I’ll be back!
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March 2024 by Alex Sileshi
Great service!
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February 2024 by Sarah Mroczka
This place is awesome! The customer service is great! The main guy who works up front does a great job staying friendly and doing everything perfectly and in an understanding way! Best place! If you have to wait, it's worth it !
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February 2024 by Melatia Elefteriou
The BEST car rental in the cleveland area.The staff is incredibly helpful and friendly unlike some of the competitors nearby. They always make sure my vehicle is up to date with maintenance and super clean. Also, every rental I’ve gotten has all the bells and whistles you want in a car… apple car play, heated seats, and AUTO START!!! (amazing during winter when traveling with a baby). I will always go through them whenever i need a rental.
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December 2023 by Yvonne C
These guys were great! When our cat was due on Sunday, they accepted it on Monday without charging us. I loved the 2023 VW Tiaguan I rented, too! Everything went well and I will use them again, as I've used them before!
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December 2023 by Marcellus Irvin
Was told upon entry that the people here are “difficult with everybody & good luck with whatever you need”. We experienced it first hand.
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August 2023 by Marianne
This place always delivers.. Deon is great at making the best customer experience and great cars. Jasmine is also great. I’m not sure all other names, everyone strives to accommodate. Cars are always clean and provide a fun driving experience. and despite being busy and often dealing with a lot of customers and difficult scenarios, they always treat me respectfully. I’m now a Hertz Gold member thanks for letting me know about it. Never a disappointment to choose this location for your rental needs.
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August 2023 by Mark Heil
Easy pick up and return the price was affordable for the time we needed it . The small suv was clean and full on fuel. Deone Davidson's customer service was exemplary especially as a one man show .
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August 2023 by Ashley Thomas
Jasmine was an a amazing attendant!!! I was late picking up my reservation and she provided absolutely amazing service!!! I was extremely pleased! She is a customer service expert!
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July 2023 by Carey C.
Tried to rent a car but was held up by bad policies and no understanding from the man serving us. Would not recommend using hertz for anything where you expect to rent a car in advance and be told it's not possible because of poor company policies and bad customer service.
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June 2023 by Fred Lee Jr
The manager Jasmine Smith went over and beyond to accommodate for us. She is someone that me and my colleague truly valued and Hertz should make sure to do the same.She was very professional, precise, endearing and simply pleasant to work with. I would highly recommend contacting her for your rental vehicle needs. Exceptional service from Jasmine and staff.
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June 2023 by Priscilla Mack
This was the absolute worst experience I've ever had! The male employee was rude and threatening. After he attempted to apologize for being rude and unprofessional he requested a fist bump, when I declined he asked for a hug!! He proceeded to approach me and when I asked him not to touch me with with my arm out in defense, he grabbed me anyway! A complete violation of of my body which is considered battery. A case is being filled. Hertz is refusing to release the surveillance video!
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June 2023 by Tina Homsy
The amount of time I had to wait to get my car was ridiculous. I have never waited so long for a rental. I think the poor service rep had to work the desk and clean the cars. The spray they put in the car was horrible, and it was there all week. Like someone smoked in it, and then they had to mask the smell.
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April 2023 by Ann Vaughn
Hertz Car Rental at the Parma location was great! The staff like Jasmine were very accommodating. Whenever I called to inquire about the status of my rental in progress, the staff were helpful. Very customer oriented. I highly recommend Hertz Car Rental, Parma branch.
