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January 2024 by Tim Matthews
Takes 2 days to process a loan that the car dealership could have processed while I sat there. So much for existing Client relationship meaning anything.
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November 2023 by Jeff Sandora
I was very disappointed in the branch managers attitude towards me when I had difficulties with my transaction. She talked to me as if I was an idiot or beneath her... I'm not sure what her name is but she is the branch manager it's the big one. She was very unapologetic in her crass. She said she was going to help me but then simply returned to her office to make phone calls. I will be closing this account as soon as possible
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November 2023 by Skye Lynn
The brach manager Martinez was very rude and not to mention unhelpful. I will be closing my account and opening a account at hunting .
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August 2022 by Sandi Cummings
RUDE!!
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April 2022 by Chantel K.
If I could give it 0 stars I would. First off the atm is always down. Than they tel you to drive across town to another atm. What's the point of having a local bank when you have to hunt down atms all the time. They won't wave fees for pulling it out of another atm.
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April 2022 by Alex coc
I like so much, this bank, I see the daily almost and they are the best. Most friendly banker girls. Very fast very easy very clean. You are the best. Thank you for dedication. With best regards Iulia
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April 2022 by Neon Green
Broken ATM that dose not except cash, talk to the employees about it who where very unhelpful and told me to go to a different bank to deposit my money.
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April 2022 by Dkaschalk567 kasch3394
Absolute worst customer service, waited for three days for a response from a manager. Finally when I talked to someone after many attempts there was no solution to the issue with my account…
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February 2022 by Zona Novak
Husband went to the bank on Ridgewood Parma, Ohio 44129 . Tried to get a check cashed that was from an attorney and the tellers would not cash a the check for him. My husband and I have a checking account with this bank. The tellers where rude and disrespectville. Did not asked for his ID. would not serve his request. My husband even asked them to call the attorney who sent the check. They refused to do anything and we are a long time customer of Keybank. . This branch should be reprimanded about this situation. Very rude!
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June 2021 by Kathy Quintero
Joy lady is very professional and nice.
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April 2021 by Jennifer Branche
ATM drive through 3 cars. 4 cars behind me at the open drive through teller. waited 10 minutes for a teller to come. why r they servicing the people in the bank 1st regardless of what time they walk in and not the people in the drive through lanes? I was surprised there was anyone else in the bank
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July 2020 by Melanie Moran
Get more people to help. It’s absolutely ridiculous to have to wait 20 minutes in the drive thru to deposit money when there was only one car ahead of me.
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February 2020 by Patricia K
Staff goes out of their way to know you by name
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February 2020 by Joseph Roeder
I've been working with this branch for the last three years and they have been phenomenal every step of the way. They're extremely friendly, knowledgeable, and always get me taken care of quickly. This branch came highly recommended to me and now I'm recommending them to my family and friends. Thank you!
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February 2020 by michelle flynn
One teller on Friday evening..Parma heights is now closed. Closing banks and getting less service. Not acceptable