Litehouse Pools & Spas has improved significantly in customer service, especially at the Parma/7 Hills location. Recent reviews highlight a positive change brought by new staff, with customers expressing surprise and satisfaction. Cheryl Derick is praised for her knowledge, friendly attitude, and excellent service, which has turned previous negative experiences into positive ones. Customers appreciate the professionalism and helpfulness she provides, making them feel valued and confident in their choices. Additionally, the staff is noted for their helpfulness and quick assistance, such as taking care of a broken vacuum hose for a job site. Overall, Litehouse Pools & Spas is recognized for its improved customer service, knowledgeable staff, and helpful attitude, making it a reliable destination for pool and spa needs.
Over the last few years I have never had a great experience at the Parma/ 7 Hills location. This all changed with the new staff. I was pleasantly surprised when I returned this spring. Great job, everyone!
May 2025
The product is great the delivery team was amazing very professional and polite
January 2025
Excellent experience purchasing from Cheryl Derick at Litehouse Parma. Had been to several other local spa dealers and was very disappointed. Cheryl turned that around with her knowledge and friendly disposition. A+ service. Highly recommend.
